Veterans’ Affairs (part of the Defence portfolio)

Department of Veterans' Affairs

Tier 1 Project

Department of Veterans’ Affairs. Tier 1 project. Identifying and describing 1 project.
Project name and descriptionDCAsDelivery statusTotal budget ($m)Digital budget ($m)Project timeline

ObjectStar to DB2 Migration

This project de-risks the legacy application development environment (ObjectStar) to migrate data onto a secure and modern solution (DB2). The legacy development environment contains highly complex infrastructure and a rules database, underpinning 56 applications that enable critical functions to veteran service delivery. This measure is consistent with the department’s priorities to address the claims backlog and improve the claims administration system.

2026 Medium

2025 Medium-High

Active18.218.2February 2024 to June 2026

 

Tier 2 Project

Department of Veterans’ Affairs. Tier 2 project. Identifying and describing 1 project.
Project name and descriptionDCAsDelivery statusTotal budget ($m)Digital budget ($m)Project timeline

Replacement of the Departmental On Line Accounting and Reporting System (DOLARS), previously known as Modernisation to Reduce Wait Time to Access Support and Services (2PBC)

This project directly addresses key issues underpinning the Royal Commission’s recommendations through a range of measures to address the unacceptable level of enterprise risk associated with the legacy technology underpinning the department’s financial management capability (DOLARS) and ensure its technology and digital channel delivery functions support improved claims administration and eliminate claims backlog.

2026 Medium-High

2025 Medium

2024 Not reported

Active44.344.3November 2023 to June 2026

 

Tier 3 Project

Department of Veterans’ Affairs. Tier 3 project. Identifying and describing 1 project.
Project name and descriptionDelivery statusTotal budget ($m)Digital budget ($m)Project timeline

Digital Resilience Roadmap – Open Arms Case Management Replacement

The project objective is to replace VERA, the current Case Management System, with a new, secure, and fit-for-purpose solution for Open Arms. This new solution will help ensure the protection of sensitive information about the department's most vulnerable clients, who are accessing mental health support. Additionally, the new system will provide opportunities for various business improvements, including the reduction of manual processing.

The solution is expected to also explore the expansion to an enterprise solution to consolidate the department’s numerous case management systems. 

Active10.810.8July 2025 to April 2026

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