Minister's foreword
The Australian Government is committed to a modern public service that puts people and business at the centre of its data and digital transformation.
In 2023, it is difficult to think of aspects of our life that aren’t touched in some way by digital technologies.
As Australians increasingly take up technology to do everything from banking to accessing support payments to seeing a doctor, it is clear that the Australian Government has the opportunity to use data and digital technologies to improve our service delivery and decision-making, with a goal of better outcomes for all people and business.
This is why we have developed the Data and Digital Government Strategy (the Strategy), the first combined data and digital strategy for the Australian Government, as a blueprint for the use and management of data and digital technologies through to 2030.
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Inclusive digital design tips – do’s and don’ts
These tips (posters) provide you with design rules to support the implementation of accessible design practices. Remember that it may be appropriate to use a combination of these design rules to support your users.
CALD audiences
Do
- Use clear headings and simple language. Provide definitions if needed.
- Consider cultural context, like warnings for photos of deceased persons.
- Use images and videos to simplify and explain information.
- Provide guides and documents in a variety of languages.
- Use certified translators for critical information.
- Provide translations and custom help text on the same page.
- Consider how service changes may impact users who rely on consistency.
- Provide alternative contact methods, including interpreter services.
- Provide user feedback when an action is completed correctly.
- Provide translated error messages to support troubleshooting.
Don't
- Use complex layouts, structures or menus.
- Separate related information across different webpages.
- Provide video or audio information, unless also accompanied by text.
- Use complicated words, figures of speech or long blocks of text.
- Rely on automatic translations. Check translated terms for accuracy.
Low digital literacy audiences
These are design rules that apply when designing for people with low digital literacy
Do
- Allow users to start and stop processes across different communications channels.
- Accompany key takeaways with clear calls to action.
- Provide clear step by step instructions, to support key information and action points.
- Use progress indicators to show task advancement.
- Provide mobile responsive designs.
- Make it easy to reset passwords and build on tasks.
- Support older browsers and devices.
- Group related content together to improve discoverability.
- Use repeatable icons and visual cues to build user familiarity and confidence.
- Provide equivalent alternatives to auditory and visual content.
Don't
- Assume users have prior knowledge of digital tools.
- Play videos and audio content automatically.
- Use technical terminology.
- Limit the time available to complete tasks.
- Show error messages to quickly.