Suggested activities to apply it
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Provides a whole-of-government arrangement for the measurement of website traffic to gov.au domains using Google Analytics
Analysis of digital interaction and opportunities to provide better services for all Australians.
News, information sessions, topics of interest and marketing platform updates.
Protecting privacy, security and biometric information.
Analysis of digital interaction and opportunities to provide better services for all Australians.
News, information sessions, topics of interest and marketing platform updates.
Visit the Australian Government Digital ID website
Reducing the need to take ID documents to a government shop front and replacing using multiple logins to access different digital services.
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Digital Service Standard
The Digital Service Standard (Service Standard) sets the requirements for designing and delivering high-quality digital government services. It puts people and business at the centre of service delivery, and guides teams to create and maintain digital services that are:
- user-friendly
- inclusive
- adaptable
- measurable.
The Service Standard supports the Australia Government’s Data and Digital Government Strategy vision for delivering simple, secure, and connected public services. By promoting consistency, accessibility, and transparency, the Service Standard helps ensure that services meet the needs of all people and business.
The Service Standard reflects Australia’s growing digital maturity and strengthens requirements for inclusion and accessibility to ensure that no one is left behind when accessing digital government services.
The Service Standard is part of a broader suite of guidance that supports the Digital Experience Policy. This whole-of-government Policy aims to improve the digital experience for people and business, and includes supporting standards for inclusion, performance, and access.
Design and deliver government services that are user-friendly, inclusive, adaptable, and measurable.
Design and deliver government services that are user-friendly, inclusive, adaptable, and measurable.
Criterion 4 – Make it accessible
Your responsibilities
To successfully meet this criterion, agencies need to:
- make digital service accessible
- comply with legislation and standards, including the:
- Disability Discrimination Act 1992
- latest version of the Web Content Accessibility Guidelines (WCAG)
- Australian Government Style Manual.
When to apply
Apply Criterion 4 across the Service design and delivery process to ensure accessibility is considered at all stages: for example, prior to procurement and as the service evolves.
OffLatest news and events
Questions for consideration
- Is the digital service designed to accommodate various assistive technologies?
- Have we provided alternate formats and multiple pathways for information?
- Are we regularly testing and refining digital interfaces to address any emerging accessibility challenges?
- Have new procurements and contract renewals considered accessibility and inclusivity?
- Are we promoting the importance of accessibility in our community?
Guidance and resources
- Disability Discrimination Act 1992
- Web Content Accessibility Guidelines (WCAG)
- Australian Government Style Manual
- First Nations digital inclusion plan
- Accessibility Toolkit – Vision Australia
- Dos and don’ts on designing for accessibility – Accessibility in government (blog.gov.uk)
- Four Principles of Web Content Accessibility Guidelines (apsacademy.gov.au)
- Online Accessibility Toolkit | Online Accessibility Toolkit
- Accessibility and Inclusivity Toolkit – NSW Government
- Buying accessible digital products and services everyone can use | info.buy.nsw
- AS EN 301 549:2020 - Standards Australia
- Accessibility and Inclusive Design | Australian Public Service Academy (apsacademy.gov.au)
- Accessible procurement — save money and lower the barriers to government services | NZ Digital government
- [Draft] Easy Checks – A First Review of Web Accessibility | Web Accessibility Initiative (WAI) | W3C