The Digital Experience Policy
The Digital Experience Policy (DX Policy) sets agreed benchmarks for the performance of digital services.
It supports agencies to design and deliver better experiences by considering the broader digital service ecosystem and data on real-world use.
Policy compliance
Agencies must comply with the DX Policy and the 4 standards in the design and delivery of applicable digital government services.
Compliance refers to an agency meeting the requirements of the DX Policy and its accompanying standards. This means making sure your service complies with the criteria in each of the applicable standards for the service.
Compliance through the IOF
Compliance information helps the Digital Transformation Agency (DTA) provide government with advice on how agencies are supporting whole-of-government strategies. Compliance and performance data is used to monitor the government’s digital ecosystem.
As part of this, DTA identify exemplary services as well as systems or areas requiring uplift.
Factoring compliance into the Investment Oversight Framework (IOF)
Compliance is factored into the IOF through:
- DTA’s advice to government ensures proposals are robust and meet whole-of-government digital standards
- the development of an agency’s Assurance Plan for their proposal in accordance with the Assurance Framework for digital and ICT Investments.
Commitment to DX Policy and standards
When providing advice to government, DTA factors in a proposal’s ability to demonstrate a commitment to comply with:
- the DX Policy
- the DX Policy supporting standards.