Purpose
These checklists are for auditing and uplifting your existing public facing digital services for compliance with the Digital Experience Policy (the policy).
We recommend that agencies complete the checklists for each individual existing service, rather than at an agency level. The checklists will help understand if each service is in scope of the policy requirements.
Please note:
The language in the checklists is tailored to existing public facing digital services. It may differ from content and compliance criteria for other services.
To meet the criteria requirements, tick each of the checklist items which have been adapted for existing services.
The checklists include best practice approaches for meeting the requirements of the Digital Experience Policy. This is guidance only. Agencies may meet the requirements through other activities.
More detailed guidance on how to meet each of the criteria is available on Digital Service Standard | digital.gov.au and Digital Inclusion Standard | digital.gov.au.
Scope and applicability
Use this checklist to determine if the policy applies to a service.
Step 1. Is the service an existing public-facing digital service
Does the service meet all 3 requirements?
- It’s an existing service.
- It’s a public-facing service.
- The service is digital.
If yes, continue to step 2 or If no, then no further action is required.
Step 2. Is the service informational or transactional
Determine if any of the following describe your service:
- The service is informational and/or transactional service, it provides information to users, such as reports, fact sheets or videos through government agency websites, smart answers, virtual assistants, e-learning, publications, online libraries, databases and data warehouses*.
- The service is a transactional service, it leads to a change in government-held records, typically involving an exchange of information, money, licences or goods such as logging into a portal or platform, submitting a claim, registering a business, updating contact details, lodging a tax return, subscribing to newsletters, grant applications and public consultation submissions*.
If yes, continue to step 3 or If no, then no further action is required.
Step 3. Page visits or transactions per annum
Review analytics to determine if the service has more than 50,000 page visits and/or transactions per annum.
If yes, complete the checklists (and steps) to determine if the service complies. or If no, then the policy still applies, however no action is required for reporting compliance.
No Further Action
Existing public-facing digital service
Note: If it’s a new or a replacement digital service, visit digital.gov.au/policy/digital-experience for further information.
Informational or transactional service
Note: These descriptions are a guide only. A service may still be defined as transactional and/or informational if it does not match the examples set out above.
Page visits or transactions
Reporting on compliance is only for services with more than 50,000 page visits and/or transactions per annum.
Note: the policy still applies to services with fewer than 50,000 page visits and/or transactions, though for reporting it focuses resources and compliance efforts on high-impact services. This makes sure the most widely used digital services adhere to the policy standards and smaller-scale services can operate with greater flexibility.