Measuring success of the Digital Service Standard
We will measure success by reporting on agencies’ compliance with the Service Standard.
Agencies are required to report on their compliance with the Service Standard to the DTA within specified timeframes and maintain continuous improvement against performance measures.
Agencies are required to demonstrate compliance through DTA’s current and any future data collection activities that support the IOF.
- For new and replacement services this will apply from 1 July 2024
- For existing public facing services this will apply from 1 July 2025
Further information can be found in the Compliance, Reporting and Exemption Guide.