Criterion 5 – Analyse and report your digital performance
The DTA will use existing reporting requirements through the IOF to streamline and ensure consistency for agencies. Reporting approaches may mature over time to increase efficiency and ease of use.
Suggested activities to apply this criterion
Establish internal processes to support performance data analysis and reporting
Collect and report meaningful data: Make sure the performance monitoring frameworks and data analytics tools are fit for purpose and provide meaningful reporting data. While there are numerous metrics, calculations and methods to collect data, your choice should prioritise ‘real-time’ user-centric approaches and align with the criteria in the Digital Performance Standard. The data gathered should reflect the true user experience to gain valuable insights. Agencies are required to report ongoing performance data for digital services delivered via IOF-tracked ICT investments once the service is implemented.
Report on progress during Investment Oversight Framework states and post-implementation performance
Use data to identify the benefits: Use the data collected to identify service benefits. Benefits can include uncovering service inefficiencies by analysing data on digital service performance, unearthing deeper insights into users’ experience, segmenting user data based on user groups to better understand their needs and working in partnership with users to develop user-based solutions. Further qualitative metrics, complementing the quantitative, can add a rich layer of information on underlying factors influencing the user experience.
Analyse your performance results and act on any improvements to the digital services
Use data-driven insights to continuously improve: Look for ways to continuously improve the digital service and the quality of the data. Use automated reporting tools where possible to streamline processes and reduce manual efforts. This will allow agencies to dedicate more resources to the analysis of the data.