Meeting the Performance Standard
The Performance Standard is made up of 5 criteria to assist government agencies in monitoring, assessing and reporting digital service performance.
To successfully apply the Performance Standard, agencies must meet all the criteria. Agencies are strongly encouraged to consider how the criteria applies across the whole service lifecycle.
It is recommended that agencies also consider the non-digital experience of users to make sure services are inclusive and accessible for all.
Alignment with the Investment Oversight Framework (IOF)
Agencies are expected to consider how their proposal aligns to the Performance Standard throughout all the IOF states. A diagram showing how each standard applies across the IOF touchpoints can be found within the Digital Experience Policy.
Exemptions
The DTA acknowledge that some agencies may be unable to meet one or more of the criteria set out by the Inclusion Standard due to a range of circumstances.
Further information can be found in the Compliance, reporting and exemption guide.