Case studies

Explore our collection of case studies showcasing how agencies have successfully implemented the Digital Experience (DX) Policy and Standards. These real-world examples highlight innovative solutions, common challenges, and practical learnings from across government. Discover how adopting best practices in digital design, accessibility, and user experience is making a difference for all Australians. 

Digital Experience Policy 

Department of Social Services
Website uplift: A real-world example of applying the Digital Experience Policy to a live government service.

Digital Inclusion Standard 

Aged Care Quality and Safety Commission
Supporting older Australians to access aged care information through inclusive design.

Digital Access Standard 

National Disability Insurance Agency (NDIA)
The launch of an accessible myGov platform was the key driver for NDIA to adopt myGov.
Statutory Declarations
Three agencies work together to implement a Digital Commonwealth statutory declaration service through myGov.

Connect with the digital community

Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.

Join the Digital Profession