Digital Performance Standard

Informational services provide information to users, such as reports, fact sheets or videos. They may include: 

• government agency websites
• smart answers and virtual assistants
• e-learning
• publications
• online libraries
• databases and data warehouses. 

Transactional services lead to a change in government-held records, typically involving an exchange of information, money, licences or goods.  

Examples of transactional services include: 

• logging in to a portal or platform
• submitting a claim
• registering a business
• updating contact details
• lodging a tax return
• subscribing to newsletters
• grant applications
• public consultation submissions. 

For more information on how ‘portals’ are defined, please refer to the Australian Government Architecture (AGA).