Digital Seller Underperformance
The Digital Seller Underperformance Policy (DSUP) establishes a whole-of-government approach to identifying and sharing information about Serious Underperformance by digital sellers engaged under Strategic Digital Contracts.
It enables fair and transparent management of seller underperformance information and drives improved digital project outcomes across Government.
The policy outlines a process for:
- reporting and assessing Serious Underperformance
- providing sellers with a right of reply to the reporting of Serious Underperformance
- recording confirmed underperformance on a secure register (CSU Register)
- sharing relevant information with Australian Government buyers during tender evaluations.
Reporting Serious Underperformance
Consultation
Over a three-month period, the Digital Transformation Agency (DTA) undertook extensive engagement with industry stakeholders to help ensure the DSUP was fair, transparent, proportionate and fit for purpose.
The DTA extends its appreciation to peak bodies and industry members for their constructive participation throughout the consultation process. Feedback, insights and perspectives from stakeholders were carefully considered and played a significant role in refining the Policy.
Implementation
The DSUP will be implemented over two phases as set out below. More information on relevant processes can be found in the DSUP Standard and Guidance documents.
Phase 1: Reporting Serious Underperformance
From 6 July 2026, Buyers may submit reports of Serious Underperformance to the DTA under the DSUP.
Phase 2: Consulting the Confirmed Serious Underperformance Register
From early 2027 (or later as announced by the DTA), Buyers procuring applicable contracts will be required to consult the DSUP Confirmed Serious Underperformance Register at the tender evaluation stage.