Digital Access Standard
The Digital Access Standard (Access Standard) sets the requirements for agencies to reduce duplication of entry points, supporting unified access to digital government services for people and business.
While the Access Standard does not mandate a single front door or one login for all government services, it encourages agencies to prioritise the reuse of existing platforms, and consider the integration, consolidation, and migration of access points where feasible. This helps reduce complexity for users, who would otherwise need to navigate a fragmented and decentralised digital landscape. Building on the Digital Service Standard's criterion 4, connect services and criterion 6, don’t reinvent the wheel, the Access Standard expands these principles. It helps agencies understand where their service fits in the broader ecosystem and supports more coordinated, whole-of-government planning.
The Access Standard aligns with the Australian Government’s Data and Digital Government Strategy, and complements related policies, including the Digital Service Standard and the Digital and ICT Reuse Policy. Together, these frameworks promote consistency, reuse, and user-centred design across digital services.
The Access Standard is part of a broader suite of guidance that supports the Digital Experience Policy. This whole-of-government policy aims to improve the digital experience for people and business, and includes supporting standards for inclusion, performance, and access.
The criteria
The Access Standard consists of the following 5 criteria.
Each criterion is accompanied by:
- an explanation of its purpose
- your responsibilities in meeting it
- when it should be applied within the Service design and delivery process
- suggested activities to apply it
- further resources and guidance.