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Digital Service Standard 2.0 criterion 1: have a clear intent
… identified. Evaluate the rest of the Digital Service Standard criteria to understand what else could drive the … Criterion 2 – Know your user Next page … Digital Service Standard 2.0 criterion 1: have a clear intent … Criterion 1. …
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Digital Service Standard 2.0 criterion 5: build trust in design
… 6 – Don’t reinvent the wheel Next page … Digital Service Standard 2.0 criterion 5: build trust in design … Criterion …
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Digital Performance Standard criterion 4: measure if your digital service is meeting customer needs
… services landscape. Customer satisfaction is an industry-standard measure of digital service quality. At a minimum, … Customer satisfaction is a widely implemented, industry-standard measure of digital service quality. There are many … and report your digital performance … Digital Performance Standard criterion 4: measure if your digital service is …
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Digital Service Standard 2.0 criterion 7: do no harm
… 8 – Innovate with purpose Next page … Digital Service Standard 2.0 criterion 7: do no harm … Criterion 7. Do no …
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Digital Inclusion Standard criterion 1: embrace diversity
… Criterion 2 – Motivate digital use … Digital Inclusion Standard criterion 1: embrace diversity … Criterion 1. …
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The Compliance and Reporting Framework details how the Digital Experience Policy maps to the stages of the Investment Oversight Framework (IOF)
… Policy’s standards include the: Digital Service Standard, which aims to ensure consistent and high-quality … service delivery across government. Digital Inclusion Standard, which aims to ensure services are designed to be inclusive, leaving no one behind. Digital Access Standard, which aims to improve service discoverability and …
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The Digital Experience Policy Exemption Guide explains exemptions to the Digital Experience Policy
… Policy’s suite of standards includes the: Digital Service Standard, which ensures consistent and high-quality digital … service delivery across government. Digital Inclusion Standard, which ensures services are designed to be inclusive, leaving no one behind Digital Access Standard, which aims to improve service discoverability and …
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… exemptions Specific exemptions for the Digital Access Standard may be available for services considered for … limits Exemptions may apply to one or more criteria of a standard mandated by the DX Policy, or to an entire standard. Exemptions are not applied at a whole-of-policy …
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A checklist for new/replacement services to measure their compliance with the Digital Experience Policy
… services against the DX Policy Timeline to ascertain what standard/s apply to your service and when they need to be … service Read the accompanying guidance material for each standard that applies to your service/proposal Read the … guide . If an exemption may apply, contact the DTA at standard@dta.gov.au Ensure your proposal/business case …
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… the service to be compliant with the Digital Service Standard , which is already in effect. In this instance, you … the service to be compliant with the Digital Inclusion Standard by 1 January 2026. Seek an exemption from the DTA … was required before 1 July 2025 for the Digital Service Standard, and is required before 1 January 2026 for the …
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.