Digital Service Standard
The Digital Service Standard (Service Standard) sets the requirements for designing and delivering high-quality digital government services. It puts people and business at the centre of service delivery, and guides teams to create and maintain digital services that are:
- user-friendly
- inclusive
- adaptable
- measurable.
The Service Standard supports the Australia Government’s Data and Digital Government Strategy vision for delivering simple, secure, and connected public services. By promoting consistency, accessibility, and transparency, the Service Standard helps ensure that services meet the needs of all people and business.
The Service Standard reflects Australia’s growing digital maturity and strengthens requirements for inclusion and accessibility to ensure that no one is left behind when accessing digital government services.
The Service Standard is part of a broader suite of guidance that supports the Digital Experience Policy. This whole-of-government Policy aims to improve the digital experience for people and business, and includes supporting standards for inclusion, performance, and access.
The criteria
The Digital Service Standard consists of 10 criteria. Each criterion is accompanied by:
- an explanation of its purpose
- your responsibilities in meeting it
- when it should be applied within the Service design and delivery process
- suggested activities to apply it
- further resources and guidance.
The Data and Digital Government Strategy sets a 2030 vision for:
'the Australian Government to deliver simple, secure and connected public services, for all people and business, through world class data and digital capabilities.'