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Introducing the process we use to build services
Build services that are complete and reflect the whole user experience
Discovery is about understanding the needs of your users
Alpha stage is about using prototypes to work out the right thing to build
Beta stage is about developing and testing the prototype to check it meets the user needs
How to release and keep improving the service
User research helps you to learn about users and create services that meet their needs
Learn how to manage a multidisciplinary team to design, build and maintain your service
The Digital Experience and Life Events Community is for practitioners interested in all things relating to the digital experience
User needs are the starting point for any service
How to get support in your organisation to do user research
Use research that may already be available about your users' needs