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Digital Service Standard transition approach
Transitioning to the Digital Inclusion Standard -
Digital Service Standard services
Services covered by the Digital Service Standard 2.0 -
Criterion 1. Embrace diversity
Digital Inclusion Standard criterion 1: embrace diversity -
Criterion 2. Motivate digital use
Digital Inclusion Standard criterion 2: motivate digital use -
Criterion 3. Protect users
Digital Inclusion Standard criterion 3: protect users -
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Criterion 4. Make it accessible
Digital Inclusion Standard criterion 4: make it accessible -
Criterion 5. Provide flexibility and choice
/policy/digital-experience/digital-inclusion-standard/dis-criterion-5-provide-flexibility-and-choiceDigital Inclusion Standard criterion 5: provide flexibility and choice -
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Digital Access Standard
Find out how to meet the Digital Access Standard -
Criterion 1. Implement a monitoring framework
Digital Performance Standard criterion 1: implement a monitoring framework -
Digital Performance Standard
Find out how to meet the Digital Performance Standard -
Criterion 2. Measure the availability of your digital service
Digital Performance Standard criterion 2: measure the availability of your digital service -
Criterion 3. Measure the success of your digital service
Digital Performance Standard criterion 3: measure the success of your digital service -
Criterion 4. Measure if your digital service is meeting customer needs
Digital Performance Standard criterion 4: measure if your digital service is meeting customer needs -
Criterion 5. Analyse and report your digital performance
Digital Performance Standard criterion 5: analyse and report your digital performance
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.