A-D
AI (Artificial Intelligence): an engineered system that generates predictive outputs such as content, forecasts, recommendations or decisions for a given set of human-defined objectives or parameters.
Assurance Framework: the Assurance Framework for Digital and ICT Investments support agencies in planning and implementing fit for purpose assurance arrangements.
Australian Government Architecture: a collection of digital artefacts and guidance materials that can be used as a guide to inform its users on how to align to the digital direction of government.
Co-design: the active involvement of a diverse range of participants in exploring, developing and testing responses to shared challenges. A simple way to understand co-design is to break it down into its parts. The ‘co’ is typically considered an abbreviation for ‘cooperative’ or ‘collaborative’ design while ‘design’ draws on the discipline of industrial design.
Data: any information in a form capable of being communicated, analysed or processed (whether by an individual or by computer or other automated means).
Digital Investment Plan: strategic planning document that outlines an agency’s digital direction and upcoming digital and Information and Communication Technology (ICT) investments.
Digital by design: the principle by which digital technologies and data are used to rethink and re-engineer public processes, simplify procedures and create new channels of communication and engagement with public stakeholder.
Digital service: digital services as defined in the Digital Service Standard, include:
- Informational services - which provide information to users, such as reports, fact sheets or videos, online libraries, or databases.
- Transactional services – which lead to a change in government-held records, typically involving an exchange of information, money, licences or goods, such as logging into a portal or platform, submitting a claim, subscribing to newsletters, or lodging a tax return.
Digital Service Standard: a set of best-practice principles for designing and delivering government services. It helps digital teams to build services that are user-friendly, inclusive, adaptable, and measurable.
Digital Sourcing Framework: a set of principles, policies and guidance for government agencies buying digital products and services.
Digital transformation: the redesign of government services to be simpler, clearer and faster for users, using digital technologies and user-centred approaches
Digital vision: A clearly articulated, future-oriented statement of an agency’s digital aspirations and direction
E-I
Emerging technologies: new technologies which may be adopted, often replacing and disrupting use of current technologies, for example AI, blockchain, or quantum computing.
End-of-life application: a system or software that is no longer supported or maintained and requires decommissioning or replacement.
Fit-for-purpose: solutions that are appropriately scaled and designed to meet the agency’s specific needs and context.
GovCMS: whole-of-government content management platform for building and maintaining accessible, secure, and scalable websites
ICT procurement: ICT Procurement refers to sourcing and acquiring information and communications technology (ICT) goods and services in a way that ensures value for money and alignment with government standards.
ISO 20000: international standard for IT service management that supports quality, reliability, and continual improvement.
Innovation labs: dedicated spaces to foster experimentation, co-design, and rapid prototyping of new ideas or technologies.
Interoperability: the ability to transfer and use information in a uniform and efficient manner across multiple organisations and information technology systems.Investment proposal for digital investment: an investment which uses technology as the primary lever for achieving expected outcomes and benefits. This includes investments which are:
- transforming the way people and businesses interact with the Australian Government
- improving the efficiency and effectiveness of Australian Government operations, including through automation.
Iterative design and delivery: an approach that uses short, repeatable cycles to test, learn, and improve digital products and services.
K-T
KPIs (Key Performance Indicators): quantifiable indicators used to measure the performance and impact of digital initiatives.
Legacy stage technology: ICT system that may be based on outdated technologies but is critical to day-to-day operations.
Multi-disciplinary team: team composed of diverse roles (e.g. policy, design, tech) working collaboratively to deliver digital outcomes.
NIST (National Institute of Standards and Technology): globally recognised framework for cybersecurity and digital standards.
Omni-channel: the ability for users to switch service channels part way through a transaction.
Reuse: digital reuse enables simple, consistent, and accelerated government services through standardisation and utilisation of components. This can be enabled via partial or full utilisation of existing solutions, or by onboarding to an existing service in place of standing up a new platform.
Sandbox: controlled environment for testing new technologies without impacting live systems.
Senior Responsible Officer (SRO): the official within a program/project who is the single point of overall accountability for the successful realisation outcomes and objectives.
Sustainment stage: the ongoing provision of any one or a combination of:
- system support
- operation repairs and maintenance
- replacement parts configuration
- management
- retiring of systems
- disposal actions.
Technical debt (or throwaway capability investment): broad term associated with the additional “owed” effort required to rework customised solutions, normally delivered off pattern to meet deadlines, or where there have been significant delays to maintenance of systems that are required to maintain stability and integrity