The Digital Maturity Assessment provides Australian Public Service (APS) agencies with a mechanism to measure and track their digital maturity over time. Developed by the Digital Transformation Agency (DTA) in partnership with APS agencies, it offers a consistent and reliable way to measure digital maturity at both the agency level and across government.
There are 25 maturity indicators grouped by theme and pillar. These indicators represent the range of agency functions or actions used as a criterion of digital maturity.
Each maturity indicator includes:
- Action tick boxes: these are behaviours, artefacts and processes typically found in digitally mature agencies.
- A statement and scale of capability and alignment: the statement above each scale represents best practice capability and exemplary alignment activity.
How to complete the assessment
- Familiarise yourself with the structure and contents of the Digital Maturity Assessment.
- For each maturity indicator, determine if the actions exist or are currently occurring in your area or agency. Think about:
- related actions you or your team undertake, including the frequency that these occur
- whether actions occur across all levels and areas of your agency, group or division
- frequency of reviews and updates to the arrangements you have in place
- who you engage with, and how and when engagement occurs
- evaluation processes you have in place to measure success
- tools or resources that you use, including other APS frameworks, policies, guidance or maturity models.
- Tick the boxes to indicate the actions that currently exist or occur 'most of the time'. Sometimes an activity or function will not occur evenly across your area. You can reflect this nuance through the Capability and Alignment scales.
- Read the capability or alignment statement for the maturity indicator.
- Assess if the statement is valid by determining the existence or effectiveness of the maturity indicator in the agency, and how embedded or integrated.
- Refer to the Capability and Alignment scales — reference guide at the start of the assessment for assistance.
- Tick the box which represents the highest level which is true (1 being lowest and 5 being highest).
Additional information
- You may be asked you to provide an explanatory statement with your input. Free text fields are provided at the end of each maturity indicator for this purpose.
- Your agency coordinator may ask you to collect internal evidence or additional information to justify your responses. Any evidence you provide will not be sent to the DTA and will remain internal to your agency.
- Tick boxes and a free text field are provided in Pillar 3: Technology and Systems (‘Are your agency’s digital services developed, maintained and deployed by an external service provider?’). Please tick one only. You can also provide an explanatory statement (as needed). Select from:
- No: my agency has no digital services developed, maintained or deployed by an external service provider
- Fully: all my agency's digital services are developed, maintained and deployed by an external service provider
- Partially: some of my agency's digital services are maintained and deployed by an external service provider.
- An additional tick box is also offered in Maturity indicators 11 and 12. Use these tick boxes if your agency does not have a digital workforce, and provide explanatory statements about the arrangements in the free text fields provided.
- You can indicate your service provider arrangements at a more granular level in Maturity indicators 17 through 23 – for example, you can use tick boxes to indicate if the agency’s ‘enterprise architecture is provided by an external service provider’. You can then indicate if this arrangement is ‘fully provided’ or ‘partially provided’ by the external provider, please tick one only.
Return your input to the coordinator
- Once you have completed the assessment, follow your agency coordinator's instructions to save, label and return your input.