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Staff-facing services
Staff-facing services provide information or support transactions to government employees.
They may include:
- intranets
- learning management systems
- records management systems
- case/client management systems
- decision-making systems
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The 5-phase process will help you identify, develop, test and implement solutions in a systematic manner, while meeting stakeholder needs and organisational goals.
It’s important to consider the effort required in each phase of policy planning.
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The Australian National University Tech Policy Design Centre has developed 8 foundational principles for the design and implementation of strong tech policy.
These principles align with the toolkit and are key to delivering good solutions. It’s a good idea to understand these foundational principles prior to starting the 5-phase process.
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The 5-phase policy development process is a structured, evidence-based approach designed to create effective, well-informed solutions.
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Digital experience
Digital experiences are the interactions and engagements a user has with a digital service, including its useability and design and the users’ overall satisfaction
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Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.