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Example – designing new services or redesigning services
Agencies that meet the above criteria will need to plan for a monitoring framework to be implemented as part of their proposals. The planned approach will be assessed during the Prioritisation and Contestability states and the progress tracked during the Assurance state. To fulfill the Digital Performance Standard, digital service performance monitoring and reporting processes must be operational when the service goes Live.
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Services not covered by the Digital Performance Standard
The Digital Performance Standard does not apply to:
- state, territory or local government services
- personal ministerial websites that contain material on a minister’s political activities or views on issues not related to their ministerial role
- Australian Public Service (APS) staff-facing services
- ICT systems that do not have a public-facing interface.
Services not covered by the Digital Performance Standard, such as staff-facing services, may choose to apply the Digital Performance Standard to improve their digital services.
Some services may request an exemption from the Digital Performance Standard. See the Exemptions section below.
Exemptions
The DTA acknowledge that some agencies may be unable to meet one or more of the criteria set out by the Digital Performance Standard due to a range of circumstances. These circumstances may include, but are not limited to:
- legacy technology barriers that the agency cannot reasonably overcome
- substantial financial burden caused by changing a service to meet criteria.
Exemptions may be granted for one or more of the criteria set out by the Digital Performance Standard. This will be assessed on a case-by-case basis. Exemptions must be applied for through the DTA.
Further information can be found in the Digital Experience Policy Exemption Guide.
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Featured standards
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The Australian Government Architecture
The Australian Government Architecture (AGA) supports digital transformation by bringing together a collection of digital artefacts and guidance materials that can be used as a guide to inform its users on how to align to the digital direction of government.
The AGA:
- Is contributory which means we look for best guidance available such as policies, standards and designs, which provide guardrails for users to follow. In this way it forms a key part of the Whole-of Government Digital and ICT Investment Oversight Framework where agencies can use AGA guidance as a decision-making construct that supports more informed digital investments.
- Is continually evolving to meet the needs of its users by identifying new opportunities, fill in gaps, reduce duplication, share lessons learnt, reduce risks, share and reduce costs and speed up delivery for the benefit of all stakeholders.
Stay informed
To stay informed about the AGA, please join the Architecture Community of Practice by emailing architecture@dta.gov.au or directly through joining the APS Digital Profession.
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Search Australian Government digital standards
Australian Government Architecture (AGA), making it easier to understand how the directions and decisions of government for digital fit together.
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Visit the website
The Australian Government Architecture can be navigated through several pathways to suit agencies needs and interests. Capabilities include reference to linked or related capabilities to help users find what they need.
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Visit the Australian Government Architecture website
Deliver capabilities faster and in a way that is consistent, interoperable, promotes reuse, represents less risk and ensures value for money.
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Stay informed
To stay informed about the AGA, please join the Architecture Community of Practice by emailing architecture@dta.gov.au or directly through joining the APS Digital Profession.
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Understanding how a service impacts users’ digital rights and privacy will protect them from adverse and unintended consequences.
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- protect users’ digital rights
- understand privacy impacts
- understand the limits of data.
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Questions for consideration
- Are there any adverse or unintended consequences foreseeable?
- Which user rights will be most affected?
- What data is drawn upon for decision-making?
- How will the findings of a Privacy Impact Assessment be addressed?
- How is the collection, use and storage of data being made clear to users?
- How is users’ informed consent being obtained?
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- protect users’ digital rights
- understand privacy impacts
- understand the limits of data.
When to apply
Apply Criterion 7 throughout Discovery, Alpha, Beta and Live to identify and manage existing and emergent risks to users.
Adhere to the criterion through the entire life of a service to minimise and, ideally, eliminate negative impacts on users, even if unintentional.
Questions for consideration
- Are there any adverse or unintended consequences foreseeable?
- Which user rights will be most affected?
- What data is drawn upon for decision-making?
- How will the findings of a Privacy Impact Assessment be addressed?
- How is the collection, use and storage of data being made clear to users?
- How is users’ informed consent being obtained?
How to apply criterion 7
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Innovating with clear intent will give meaning and justification to harnessing new technologies and avoid new for the sake of new.
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- follow guidance on critical and emerging technologies
- maintain interoperability in the face of new technology
- track adoption of new technology.
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When to apply
Apply Criterion 8 during Discovery and Alpha to deliver modern, high-quality services.
Consider this criterion throughout the Service design and delivery process to keep the service at pace with changing user expectations.
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Questions for consideration
- How does a new technology benefit the service?
- How will agencies validate that a new technology is interoperable with services?
- What can be learnt from other agencies’ experiences?
- What are the ongoing requirements of supporting a new technology?
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.