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When to apply
Criterion 5 will apply throughout the design and implementation states of the IOF process and once the digital service is made available to the public in the Live environment.
Examples of analysis and reporting requirements will include but are not limited to:
- Strategic planning and prioritisation: outline the planned approach to applying the Digital Performance Standard
- Contestability: explain the plan and approach for meeting the Digital Performance Standard and when this will be implemented to support the investment proposal (Digital Capability Assessment Process)
- Assurance: demonstrate the progress of the ICT investment towards meeting the Digital Performance Standard and delivery milestones
- Operations: demonstrate that the ICT investment is continuing to meet customer needs.
As the monitoring framework matures, agencies should aim to achieve best practice, collecting and monitoring more meaningful user-centric metrics.
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Questions for consideration
- Does the monitoring framework provide meaningful reporting data about ICT investment outcomes?
- Does the reporting data say how well we have delivered the benefits as stated in the ICT investment proposal?
- What outcomes are expected from the reported data?
- How can the reported data be used to improve outcomes for users?
- How can best-practice monitoring be applied to the digital services?
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Guidance to analyse and report your digital performance
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Digital Inclusion Standard
The Digital Inclusion Standard sets the requirements for inclusive and accessible digital government experiences.
The Data and Digital Government Strategy (the Strategy) sets a mission for the government to deliver for all people and businesses by embedding inclusion and accessibility at the heart of everything we do. The Digital Inclusion Standard advances this mission, providing agencies with practical advice and guidance on what digital inclusion means and how to apply it.
‘There are considerable benefits to a more inclusive Australia where everyone has the same opportunity to participate – both socially and economically’ – the Strategy
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The criteria
The Digital Inclusion Standard consists of the following 5 criteria.
Each criterion is accompanied by:
- an explanation of its purpose
- your responsibilities in meeting it
- when to apply it
- suggested activities to apply it
- further resources and guidance.
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Downloadable resources
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.