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The criteria
The Inclusion Standard consists of 5 criteria.
Each criterion is accompanied by:
- an explanation of its purpose
- your responsibilities in meeting it
- when it should be applied within the Service Design and Delivery Process
- suggested activities to apply it.
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Downloadable resources
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Services covered by the Digital Performance Standard
The Performance Standard is mandatory and applies from 1 January 2025 to digital services that are:
- subject to the requirements of the Investment Oversight Framework (IOF)
- new or replacement public-facing services.
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Example – designing new services or redesigning services
Agencies that meet the above criteria will need to plan for a monitoring framework to be implemented as part of their proposals. The planned approach will be assessed during the Prioritisation and Contestability states and the progress tracked during the Assurance state. To fulfill the Digital Performance Standard, digital service performance monitoring and reporting processes must be operational when the service goes Live.
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Implementation timeline
For new and replacement public facing services, the Performance Standard came into effect on 1 January 2025.
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No results found.
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Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.