Your responsibilities
To successfully meet this criterion, agencies need to:
- establish internal processes to support performance data analysis and reporting
- report on progress during IOF states and post-implementation performance data, with key reporting requirements in the following states:
- Strategic planning and prioritisation: report on how you intend to implement a monitoring framework (Criterion 1) to your digital service
- Contestability: report (with evidence) that the Digital Performance Standard has been, or will be, applied to the digital service
- Assurance: report (with evidence) how you have applied the Digital Performance Standard to the digital service
- Operations: report (with evidence) on how the digital service continues to meet customer needs
- analyse performance results and act on any improvements to the agency’s digital service.
When to apply
Criterion 5 will apply throughout the design and implementation states of the IOF process and once the digital service is made available to the public in the Live environment.
Examples of analysis and reporting requirements will include but are not limited to:
- Strategic planning and prioritisation: outline the planned approach to applying the Digital Performance Standard
- Contestability: explain the plan and approach for meeting the Digital Performance Standard and when this will be implemented to support the investment proposal (Digital Capability Assessment Process)
- Assurance: demonstrate the progress of the ICT investment towards meeting the Digital Performance Standard and delivery milestones
- Operations: demonstrate that the ICT investment is continuing to meet customer needs.
As the monitoring framework matures, agencies should aim to achieve best practice, collecting and monitoring more meaningful user-centric metrics.
Off
Questions for consideration
- Does the monitoring framework provide meaningful reporting data about ICT investment outcomes?
- Does the reporting data say how well we have delivered the benefits as stated in the ICT investment proposal?
- What outcomes are expected from the reported data?
- How can the reported data be used to improve outcomes for users?
- How can best-practice monitoring be applied to the digital services?
Guidance to analyse and report your digital performance
Digital Inclusion Standard
The Digital Inclusion Standard (Inclusion Standard) sets the requirements for designing and delivering inclusive and accessible digital government experiences. It ensures that all people and business can equitably access and use government information and services online.
The Inclusion Standard supports the Australian Government’s Data and Digital Government Strategy, which commits to delivering for all by embedding inclusion and accessibility at the core of digital ability. It provides agencies with practical guidance on what digital inclusion means, and how to implement it effectively.
The Inclusion Standard builds on Criterion 3 of the Digital Service Standard- Leave No One Behind, elevating inclusive design and accessibility from team-level practice to a whole-of-government priority. It draws upon research and expertise from across user communities to promote consistent, inclusive design approaches across all services.
The Inclusion Standard focuses on the design and delivery of digital experience. It does not address broader access issues such as affordability, connectivity, or non-digital service channels, which are supported through other government initiatives.
The Inclusion Standard is part of a broader suite of guidance that supports the Digital Experience Policy. This whole-of-government policy aims to improve the digital experience for people and business, and includes supporting standards for inclusion, performance, and access.
The criteria
The Inclusion Standard consists of 5 criteria.
Each criterion is accompanied by:
- an explanation of its purpose
- your responsibilities in meeting it
- when it should be applied within the Service Design and Delivery Process
- suggested activities to apply it.