Services covered by the Digital Performance Standard
The Performance Standard is mandatory and applies from 1 January 2025 to digital services that are:
- subject to the requirements of the Investment Oversight Framework (IOF)
- new or replacement public-facing services.
Example – designing new services or redesigning services
Agencies that meet the above criteria will need to plan for a monitoring framework to be implemented as part of their proposals. The planned approach will be assessed during the Prioritisation and Contestability states and the progress tracked during the Assurance state. To fulfill the Digital Performance Standard, digital service performance monitoring and reporting processes must be operational when the service goes Live.
Implementation timeline
For new and replacement public facing services, the Performance Standard came into effect on 1 January 2025.
No results found.
This standard sets the requirements for agencies to make more informed decisions and reduce the duplication of front doors and entry points to government…
This standard sets the requirements for inclusive and accessible digital government experiences.
This standard sets the requirements for designing and delivering digital services.
This standard sets out the approach to monitoring digital performance across government services and supporting data driven digital and ICT investment…
This standard sets the requirements for designing and delivering digital services.
Make informed decisions and reduce the duplication across government.
Design and deliver inclusive and accessible digital experiences.
Monitor digital performance across government services.
Featured standards
The Australian Government Architecture
The Australian Government Architecture (AGA) supports digital transformation by bringing together a collection of digital artefacts and guidance materials that can be used as a guide to inform its users on how to align to the digital direction of government.
The AGA:
- Is contributory which means we look for best guidance available such as policies, standards and designs, which provide guardrails for users to follow. In this way it forms a key part of the Whole-of Government Digital and ICT Investment Oversight Framework where agencies can use AGA guidance as a decision-making construct that supports more informed digital investments.
- Is continually evolving to meet the needs of its users by identifying new opportunities, fill in gaps, reduce duplication, share lessons learnt, reduce risks, share and reduce costs and speed up delivery for the benefit of all stakeholders.
Stay informed
To stay informed about the AGA, please join the Architecture Community of Practice by emailing architecture@dta.gov.au or directly through joining the APS Digital Profession.
Search Australian Government digital standards
Australian Government Architecture (AGA), making it easier to understand how the directions and decisions of government for digital fit together.
Visit the website
The Australian Government Architecture can be navigated through several pathways to suit agencies needs and interests. Capabilities include reference to linked or related capabilities to help users find what they need.
Visit the Australian Government Architecture website
Deliver capabilities faster and in a way that is consistent, interoperable, promotes reuse, represents less risk and ensures value for money.
Stay informed
To stay informed about the AGA, please join the Architecture Community of Practice by emailing architecture@dta.gov.au or directly through joining the APS Digital Profession.
Your responsibilities
To successfully meet this criterion, agencies will need to:
- protect users’ digital rights
- understand privacy impacts
- understand the limits of data.
Questions for consideration
- Are there any adverse or unintended consequences foreseeable?
- Which user rights will be most affected?
- What data is drawn upon for decision-making?
- How will the findings of a Privacy Impact Assessment be addressed?
- How is the collection, use and storage of data being made clear to users?
- How is users’ informed consent being obtained?
Your responsibilities
To successfully meet this criterion, agencies will need to:
- protect users’ digital rights
- understand privacy impacts
- understand the limits of data.
When to apply
Apply Criterion 7 throughout Discovery, Alpha, Beta and Live to identify and manage existing and emergent risks to users.
Adhere to the criterion through the entire life of a service to minimise and, ideally, eliminate negative impacts on users, even if unintentional.
Questions for consideration
- Are there any adverse or unintended consequences foreseeable?
- Which user rights will be most affected?
- What data is drawn upon for decision-making?
- How will the findings of a Privacy Impact Assessment be addressed?
- How is the collection, use and storage of data being made clear to users?
- How is users’ informed consent being obtained?