Questions for consideration
- What could be aligned with on the Australian Government Architecture?
- What platforms, patterns and standards could the service reuse?
- What are the alternatives to building from scratch?
- Which agencies run similar services that could be built upon?
- How can new or bespoke components be made for future reuse?
- What data do we already collect, and can it be repurposed?
Your responsibilities
To successfully meet this criterion, agencies will need to:
- ‘build once, use many times’
- design for a common, seamless experience
- reuse data where possible.
The DAS is not mandating one login for users or a single front door for government digital services, but careful consideration into the creation of new access points and investigation into the benefits of the consolidation of multiple access points.
Australian Government digital services are currently dispersed across multiple agency websites, portals and apps.
This means that people need to understand how government works to find the support and services they need, leaving them to navigate a fragmented and decentralised digital government landscape.
The myGov User Audit called for a consolidation of digital services across government to stop this situation from worsening. A coordinated approach moving government agencies towards a more centralised digital landscape is needed to support people in navigating government services. The DAS is part of a suite of standards and guidance that sits within the Digital Experience Policy (DXP).
The DXP supports a whole-of-government (WofG) focus on improving the experience for people and businesses interacting digitally with government information and services. The DXP includes a suite of standards and guidance that supports agencies to deliver more cohesive and consistent digital experiences, including (but not limited to):
- the Digital Service Standard
- the Digital Inclusion Standard
- the Digital Performance Standard.
- Digital Access Standard
The DAS is an extension of Criterion 4 ‘Connect services’ and Criterion 6 ‘Don’t re-invent the wheel’ of the DSS to support a common experience for users. The DAS sets criteria that agencies must meet to determine where their new digital service fits into the whole-ofgovernment digital service landscape. The criteria will help agencies assess whether a new access point is required or if they can reuse existing platforms and capabilities. This policy will ensure agencies design and deliver digital services in consideration of broader government landscape, including the Data and Digital Government Strategy (DDGS) the Digital Service Standard (DSS) and The Digital and ICT Reuse Policy.
The DAS supports the DDGS and DSS by promoting consistency across digital services and ensuring services:
- are accessible
- are secure
- are transparent, and
- meet the needs of people and business
The criteria
The Access Standard consists of the following 5 criteria.
Each criterion is accompanied by:
- an explanation of its purpose
- your responsibilities in meeting it
- when it should be applied within the Service design and delivery process
- suggested activities to apply it
- further resources and guidance.
Understand how your users access services.
Understand how your users access services.
Define your service offering.
Use the AGA to find reusable platforms and capabilities.
Follow the decision-making framework.
Engage with delivery partners.
Criterion 1
Understand how your users access services
Define your service offering.
Use the AGA to find reusable platforms and capabilities.
Follow the decision-making framework.
Engage with delivery partners.
Downloadable resources
Introduction
The DAS is not mandating one login for users or a single front door for government digital services, but careful consideration into the creation of new access points and investigation into the benefits of the consolidation of multiple access points. Australian Government digital services are currently dispersed across multiple agency websites, portals and apps. This means that people need to understand how government works to find the support and services they need, leaving them to navigate a fragmented and decentralised digital government landscape. The myGov User Audit called for a consolidation of digital services across government to stop this situation from worsening. A coordinated approach moving government agencies towards a more centralised digital landscape is needed to support people in navigating government services. The DAS is part of a suite of standards and guidance that sits within the Digital Experience Policy (DXP). The DXP supports a whole-of-government (WofG) focus on improving the experience for people and businesses interacting digitally with government information and services. The DXP includes a suite of standards and guidance that supports agencies to deliver more cohesive and consistent digital experiences, including (but not limited to) the Digital Service Standard, the Digital Inclusion Standard, and the Digital Performance Standard. Digital Access Standard Page 2 The DAS is an extension of Criterion 4 ‘Connect services’ and Criterion 6 ‘Don’t re-invent the wheel’ of the DSS to support a common experience for users. The DAS sets criteria that agencies must meet to determine where their new digital service fits into the whole-ofgovernment digital service landscape. The criteria will help agencies assess whether a new access point is required or if they can reuse existing platforms and capabilities. This policy will ensure agencies design and deliver digital services in consideration of broader government landscape, including the Data and Digital Government Strategy (DDGS) the Digital Service Standard (DSS) and The Digital and ICT Reuse Policy. The DAS supports the DDGS and DSS by promoting consistency across digital services and ensuring services: • are accessible • are secure • are transparent, and • meet the needs of people and business
Off
Read the policy online