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This diagram is an interactive diagram that shows how the six states of the IOF influence each other. Selecting an IOF state highlights that state, and the states it affects, and describes how they are related.
- The first state is planning, which ‘defines Digital Portfolio Direction, future objectives and capability gaps. It informs state 2, prioritisation, by identifying investment proposals.
- The second state is prioritisation, which prioritises, plans and advises on aligned investment proposals. It informs the planning state by mapping portfolio dependencies. It also informs the contestability state by advancing digital capability and maturity.
- The third state is contestability, which ensures proposals are robust and meet whole-of-government requirements prior to approval. Contestability informs state one, planning, by identifying missing architectural policy, standards and designs in future states. It informs the prioritisation state through forcing reconsideration of poorly formed proposals. It informs the assurance state, through informing of conditions and risks.
- The fourth state is assurance, which provides assurance that initiatives are on track to deliver expected benefits. It informs the planning state by identifying the extent of change complexity in the portfolio. It informs the prioritisation state through informing on attractiveness and achievability measurements. It informs the contestability state by overseeing effective alignment. It informs state 5, sourcing, through ensuring whole-of-government procurement directions are followed. It also informs state 6, operations, through assuring realisation of value.
- The fifth state is sourcing, which provides strategic advice and delivers simple, value-for-money digital sourcing arrangements. This state informs the planning state through providing strategic sourcing direction. It informs the prioritisation and contestability states through new whole of government sourcing arrangements. It informs the assurance state through providing procurement guidance. It also informs the operations state by obtaining the best value for money.
- The six and final state is operations, which collects and analyses the real-world impact of digital investment over time. This state impacts the planning state through identifying weaknesses and opportunities to improve digital and ICT capability and maturity of the portfolio. It impacts the prioritisation state by showing the value of dependent investment. It impacts the contestability state through measuring effectiveness. It impacts the assurance state through providing lessons learned. It also impacts the sourcing state through measuring effectiveness.
Digital Experience Policy checklist for new/replacement services
This checklist aims to help agencies evaluate how the Digital Experience Policy (DX Policy) is relevant to their new and/or replacement digital service.
If your service is an existing service, please see the existing services checklist.
Digital Experience Policy
- Check your proposal is subject to the Digital and ICT Investment Oversight Framework (IOF) and is in scope of the DX Policy and standards
- In scope – please continue through this checklist
- Out of scope – the DX Policy can be applied to your service voluntarily
- Assess your services against the DX Policy Timeline to ascertain what standard/s apply to your service and when they need to be applied
- Read the DX Policy and any applicable standards
- Understand what is necessary to meet the standards required for your service
- Read the accompanying guidance material for each standard that applies to your service/proposal
- Read the Compliance, reporting and exemption guide.
- If an exemption may apply, contact the DTA at standard@dta.gov.au
- Ensure your proposal/business case outlines compliance with the DX Policy and relevant standards
- Consult with the GovCMS team before investing in tools or processes if services are on the GovCMS platform. Contact: govCMS@finance.gov.au
Service Standard
- Define the scope, purpose and desired outcomes of your service (criterion 1)
- Apply agile methodologies and rituals across your project life-cycle (criterion 1)
- Conduct user research to gain valuable insights into user needs and preferences (criterion 2, criterion 3)
- Design and develop for seamless user transitions across different systems, platforms and services, ensuring interoperability across government using reusable designs (criterion 4 and criterion 6)
- Make sure robust security measures are designed and transparent data handling processes are established, while also monitoring the performance of your service (criterion 5, criterion 9)
- Undertake Privacy Impact Assessments and implement informed consent methods (criterion 7)
- Regularly review and adopt guidance on emerging technologies from government sources to ensure alignment and preparedness (criterion 8)
- Ensure that mechanisms for continuous user feedback are designed and implemented, allowing for adaptive and responsive service enhancements based on real-time insights (criterion 10)
Inclusion Standard
- Plan for an inclusive and accessible service (Service Standard criterion 3, Inclusion Standard criterion 1)
- Identify digital obstacles and examine ways to simplify the service's usability (criterion 2)
- Develop procedures that identify and mitigate both current and future user risks while ensuring a secure digital environment (criterion 3)
- Plan, design and test with assistive technologies, allowing for alternative formats and pathways for information (criterion 4)
- Implement a plan to prioritise flexibility in your design by integrating responsive layouts, adaptive interfaces, and smooth user experiences (criterion 5)
Access Standard
- Carry out user research to gather key insights into how individuals access government services online. (criterion 1).
- Define the scope, purpose and desired outcomes of your service (criterion 2)
- Research the Australian Government Architecture (AGA) for reusable platforms, capabilities and requirements that can support your service (criterion 3)
- Assess your service against the relevant decision-making framework (criterion 4)
- Engage with myGov and any other delivery partners (internal and/or external) (criterion 5)
Performance Standard
- Design and establish a monitoring framework for your service (criterion 1)
- Plan to measure whether your digital service is reliable and available for users (criterion 2)
- Plan to measure whether your digital service enables users to successfully achieve their digital tasks (criterion 3)
- Plan to measure customer satisfaction in a live environment (criterion 4)
- Design and implement a process to transform service performance data into meaningful insights to improve your digital services (criterion 5)
