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Access points
Access points are the online entry points or ‘front doors’ where users go to find and interact with government digital services. Access points for digital services typically take the form of:
- informational websites
- web applications accessed from a web browser
- online portals
- mobile apps.
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Note: there are currently no open consultations.
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This website is released in beta format for viewing by the public and is still undergoing testing prior to its official release. Changes may be made to the content of this website at any time. The user acknowledges and accepts that this website is still in its testing phase and is provided on an “as is” and “as available” basis and may contain defects. The Commonwealth accepts no legal liability whatsoever arising from, or connected to, the publication of this website as a beta website or otherwise.
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Digital Experience Policy & Standards
Improving the experience for people and businesses interacting digitally with government information and services.
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DXP Timeline
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Digital Experience Policy Timeline
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Digital Experience Policy Timeline
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Downloadable Resources
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Phase 1: 1 January 2024
Digital Service Standard 2.0 phase 1
New public-facing and staff-facing services
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Digital Service Standard 2.0 phase 1
New public-facing and staff-facing services
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Digital Experience Policy, Digital Inclusion Standard, Digital Access Standard, Digital Performance Standard phase 1
- Digital Inclusion Standard – New public-facing and staff-facing services
- Digital Access Standard – New and/or replacement digital services for individuals suitable for myGov
- Digital Performance Standard – New and replacement public-facing services
- Digital Experience Policy all services
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Digital Service Standard phase 2
- Existing public-facing services
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Digital Inclusion Standard, Digital Access standard, phase 2
- Digital Inclusion Standard – Existing public-facing services
- Digital Access Standard – All other public-facing services for individuals as well those for businesses and providers.
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Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.