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Digital Experience Policy Timeline
The Digital Experience Policy including the updated Digital Service Standard 2.0 and 3 new standards come into effect on the rolling timeline below.
Digital services as defined by the Digital Service Standard
This includes:
- Informational services – which provide information such as reports, fact sheets or videos to users.
- Transactional services – which lead to a change in government-held records, typically involving an exchange of information, money, licences or goods.
From January 1 2025:
- Proposals for new digital services – will be assessed through the Digital and ICT Investment Oversight Framework (IOF)
- Existing services – will be assess at relevant points throughout the IOF.
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1 July 2024
Digital Service Standard 2.0 phase 1
- New public-facing and staff-facing services
- Digital Experience Policy comes into effect
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DX Policy timeline
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Access points
Access points are the online entry points or ‘front doors’ where users go to find and interact with government digital services. Access points for digital services typically take the form of:
- informational websites
- web applications accessed from a web browser
- online portals
- mobile apps.
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Note: there are currently no open consultations.
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This website is released in beta format for viewing by the public and is still undergoing testing prior to its official release. Changes may be made to the content of this website at any time. The user acknowledges and accepts that this website is still in its testing phase and is provided on an “as is” and “as available” basis and may contain defects. The Commonwealth accepts no legal liability whatsoever arising from, or connected to, the publication of this website as a beta website or otherwise.
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Digital Experience Policy & Standards
Improving the experience for people and businesses interacting digitally with government information and services.
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DXP Timeline
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.