• Privacy Collection Notice

    This beta feedback is designed for the anonymous collection of data; with no identifying information collected, unless volunteered by yourself; through the provision of the name or email field.  

    Should any identifiable information be provided; it will not be shared elsewhere, unless you have given consent for this, or it is authorised or required by law.

    Note: All information received by the DTA is held in secure online systems, with access to this information restricted to staff on a need-to-know basis only.  When personal information is no longer required to be retained as part of a Commonwealth record, it is generally destroyed in accordance with the Archives Act 1983(Opens in a new tab/window).

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  • Digital Experience Policy Timeline

    The Digital Experience Policy including the updated Digital Service Standard 2.0 and 3 new standards come into effect on the rolling timeline below.

    An image showing the Digital Experience Policy timeline. The information in this image is reproduced in full on this page.

    Digital services as defined by the Digital Service Standard

    This includes:

    • Informational services – which provide information such as reports, fact sheets or videos to users.
    • Transactional services – which lead to a change in government-held records, typically involving an exchange of information, money, licences or goods.

    From January 1 2025:

  • ""

    1 July 2024

    Digital Service Standard 2.0 phase 1

    • New public-facing and staff-facing services
    • Digital Experience Policy comes into effect
  • ""

    1 July 2024

    Digital Service Standard 2.0 phase 1

    • New public-facing and staff-facing services
    • Digital Experience Policy comes into effect
  • ""

    1 January 2025

    Digital Inclusion Standard, Digital Access Standard, Digital Performance Standard phase 1

    • Digital Inclusion Standard - New public-facing and stafffacing services
    • Digital Access Standard - New and/or replacement digital services for individuals suitable for myGov
    • Digital Performance Standard - New and replacement public-facing services
    • Digital Experience Policy - all services
  • DX Policy timeline

    ""

    1 July 2024

    Digital Service Standard 2.0 phase 1

    • New public-facing and staff-facing services
    • Digital Experience Policy comes into effect
    ""

    1 January 2025

    Digital Inclusion Standard, Digital Access Standard, Digital Performance Standard phase 1

    • Digital Inclusion Standard - New public-facing and stafffacing services
    • Digital Access Standard - New and/or replacement digital services for individuals suitable for myGov
    • Digital Performance Standard - New and replacement public-facing services
    • Digital Experience Policy - all services
    ""

    1 July 2025

    Digital Service Standard phase 2

    • Existing public-facing services
    ""

    1 January 2026

    Digital Inclusion Standard, Digital Access standard, phase 2

    • Digital Inclusion Standard
      - Existing public-facing services
    • Digital Access Standard
      - All other public-facing services for individuals as well those for businesses and providers
    Slide 1
  • ""

    1 July 2025

    Digital Service Standard phase 2

    • Existing public-facing services
  • ""

    1 January 2026

    Digital Inclusion Standard, Digital Access standard, phase 2

    • Digital Inclusion Standard
      - Existing public-facing services
    • Digital Access Standard
      - All other public-facing services for individuals as well those for businesses and providers
  • Download the Digital Experience Policy

  • Download the Digital Service Standard

  • Download the Digital Access Standard

  • Download the Digital Inclusion Standard

  • Download the Digital Performance Standard

  • Access points

    Access points are the online entry points or ‘front doors’ where users go to find and interact with government digital services. Access points for digital services typically take the form of:

    • informational websites 
    • web applications accessed from a web browser
    • online portals 
    • mobile apps. 
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  • Note: there are currently no open consultations. 

  • This website is released in beta format for viewing by the public and is still undergoing testing prior to its official release. Changes may be made to the content of this website at any time. The user acknowledges and accepts that this website is still in its testing phase and is provided on an “as is” and “as available” basis and may contain defects. The Commonwealth accepts no legal liability whatsoever arising from, or connected to, the publication of this website as a beta website or otherwise.

Connect with the digital community

Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.