• Download the myGov decision-making framework

    Accessibility note: due to the nature of flow diagrams, they cannot be made truly accessible as the reading order will change based on the route followed.

  • Compliance and Reporting Framework

  • Compliance, reporting and exemption guide

  • The myGov decision-making framework

  • Digital Experience Policy – Standard Criteria

    Each of the standards linked to the Digital Experience Policy have criteria associated with them.

    An image showing the criteria associated with each of the Digital Experience Policy's four associated standards. The text in the image is produced on the page below.

    Digital Experience Policy Standards

  • Digital Service Standard
    1. Have a clear intent
    2. Know your user
    3. Leave no one behind
    4. Connect services
    5. Build trust in design
    6. Don’t reinvent the wheel
    7. Do no harm
    8. Innovate with purpose
    9. Monitor your service
    10. Keep it relevant
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  • Digital Inclusion Standard
    1. Embrace diversity
    2. Motivate digital use
    3. Protect users
    4. Make it accessible
    5. Provide flexibility and choice
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  • Digital Access Standard
    1. Understand how your users access services
    2. Define your service offering
    3. Use the AGA to find reusable platforms and capabilities
    4. Follow the decision-making framework
    5. Engage with delivery partners
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  • Digital Performance Standard
    1. Implement a monitoring framework
    2. Measure the availability of your digital service
    3. Measure the success of your digital service
    4. Measure if your digital service is meeting customer needs
    5. Analyse and report your digital performance
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  • Architecture

  • Download the Digital Experience Policy – Standard Criteria

  • Download the Compliance and Reporting Framework

Connect with the digital community

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