1 July 2024

Digital Service Standard 2.0 phase 1

  • New public-facing and staff-facing services
  • Digital Experience Policy comes into effect

1 January 2025

Digital Inclusion Standard, Digital Access Standard, Digital Performance Standard phase 1

  • Digital Inclusion Standard - New public-facing and stafffacing services
  • Digital Access Standard - New and/or replacement digital services for individuals suitable for myGov
  • Digital Performance Standard - New and replacement public-facing services
  • Digital Experience Policy - all services

DX Policy timeline

1 July 2024

Digital Service Standard 2.0 phase 1

  • New public-facing and staff-facing services
  • Digital Experience Policy comes into effect

1 January 2025

Digital Inclusion Standard, Digital Access Standard, Digital Performance Standard phase 1

  • Digital Inclusion Standard - New public-facing and stafffacing services
  • Digital Access Standard - New and/or replacement digital services for individuals suitable for myGov
  • Digital Performance Standard - New and replacement public-facing services
  • Digital Experience Policy - all services

1 July 2025

Digital Service Standard phase 2

  • Existing public-facing services

1 January 2026

Digital Inclusion Standard, Digital Access standard, phase 2

  • Digital Inclusion Standard
    - Existing public-facing services
  • Digital Access Standard
    - All other public-facing services for individuals as well those for businesses and providers
Slide 1

1 July 2025

Digital Service Standard phase 2

  • Existing public-facing services

1 January 2026

Digital Inclusion Standard, Digital Access standard, phase 2

  • Digital Inclusion Standard
    - Existing public-facing services
  • Digital Access Standard
    - All other public-facing services for individuals as well those for businesses and providers
Digital Service Standard 2.0 phase 1
1 July 2024
► New public-facing and staff-facing services ► Digital Experience Policy comes into effect
Privacy and Security Trust Centre
Learn how DTA is committed to protecting your digital wellbeing and get the latest information on privacy, security and fraud protection.
Digital Service Standard 2.0 phase 1
1 July 2024
► New public-facing and staff-facing services ► Digital Experience Policy comes into effect
DXP timeline (PDF)
Privacy and Security Trust Centre
Learn how DTA is committed to protecting your digital wellbeing and get the latest information on privacy, security and fraud protection.
DX Policy standards criteria one-pager

Download the Digital Experience Policy

Download the Digital Service Standard

Download the Digital Inclusion Standard

Download the Digital Performance Standard

Access points

Access points are the online entry points or ‘front doors’ where users go to find and interact with government digital services. Access points for digital services typically take the form of:

  • informational websites 
  • web applications accessed from a web browser
  • online portals 
  • mobile apps. 
Off

Digital Experience Policy & Standards

Improving the experience for people and businesses interacting digitally with government information and services.

DXP Timeline

DXP Timeline

Digital Experience Policy Timeline

DXP Timeline

Digital Experience Policy Timeline

Connect with the digital community

Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.

Join the Digital Profession