Downloadable Resources
Phase 1: 1 January 2024
Digital Service Standard 2.0 phase 1
New public-facing and staff-facing services
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Digital Service Standard 2.0 phase 1
New public-facing and staff-facing services
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Digital Experience Policy, Digital Inclusion Standard, Digital Access Standard, Digital Performance Standard phase 1
- Digital Inclusion Standard – New public-facing and staff-facing services
- Digital Access Standard – New and/or replacement digital services for individuals suitable for myGov
- Digital Performance Standard – New and replacement public-facing services
- Digital Experience Policy all services
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Digital Service Standard phase 2
- Existing public-facing services
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Digital Inclusion Standard, Digital Access standard, phase 2
- Digital Inclusion Standard – Existing public-facing services
- Digital Access Standard – All other public-facing services for individuals as well those for businesses and providers.
Phase 2: 1 January 2025
Digital Experience Policy, Digital Inclusion Standard, Digital Access Standard, Digital Performance Standard phase 1
- Digital Inclusion Standard – New public-facing and staff-facing services
- Digital Access Standard – New and/or replacement digital services for individuals suitable for myGov
- Digital Performance Standard – New and replacement public-facing services
- Digital Experience Policy all services
Phase 3: 1 July 2025
Digital Service Standard phase 2
- Existing public-facing services
The GovERP reuse assessment
The GovERP reuse assessment is part of the new APS ERP approach. The government commissioned report contains 5 key observations and recommendations for reuse.
Digital Experience Policy Timeline
Phase 4: 1 January 2026
Digital Inclusion Standard, Digital Access standard, phase 2
- Digital Inclusion Standard – Existing public-facing services
- Digital Access Standard – All other public-facing services for individuals as well those for businesses and providers.
Image description
The timeline image shows four stages of implementation for the Digital Experience Policy based on date.
Stage 1 is 1 July 2024: Digital Service Standard phase 1:
- New public-facing and staff-facing services.
Stage 2 is 1 January 2025: Digital Experience Policy, Digital Inclusion Standard, Digital Access Standard, and the Digital Performance Standard phase 1:
- Digital Inclusion Standard – new public-facing and staff-facing services
- Digital Access Standard – new and/or replacement digital services for individuals suitable for myGov
- Digital Performance Standard – new and replacement public-facing services
- Digital Experience Policy – all services.
Stage 3 is 1 July 2025: Digital Service Standard phase 2:
- Existing public-facing services.
Stage 4 is 1 January 2026: Digital Inclusion Standard, Digital Access Standard phase 2:
- Digital Inclusion Standard – existing public-facing services
- Digital Access Standard – all other public-facing services for individuals as well as those for businesses and providers.
Digital Experience Policy video
Who was involved
An independent panel of technical experts led the assessment, with support by the Digital Transformation Agency (DTA). Engagement took place across the public service.
The final report was presented to the Minister for Finance, the Hon Katy Gallagher on 28 June 2024.
Key observations and recommendations
Reusable products and capabilities
The reuseable products and technical capabilities identified through the assessment are available on Australian Government Architecture.
myGov decision-making framework
This myGov Decision-making framework helps you decide if you should connect your service to myGov.
First, think about your users. Make the most of existing access points by understanding where users already go to access digital government services.
Next, look at the service offering. Understand what capabilities are needed to support the new service. Use familiar platforms, products and capabilities. Refer to the myGov Platform Capability and Functions overview PDF.
Then, check for limitations. Consider if there are any challenges making the new service available through an existing access point. Engage with delivery partners to assess how these could be overcome. For example, could there be technical issues interfacing with legacy internal systems or legal barriers such as data sharing.
Finally, assess the investment. Determine if using an existing access point is not prohibitive on the basis of investment required and if the cost of using the existing portal is outweighed by the benefits. . For example, investment to uplift an existing portal is outweighed by a significantly better experience for users.
