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Note: this content is a decision tree. The first three steps have two questions. If you answer yes to either question, you progress to the next step. If you answer no to both questions, you may be eligible for an exemption. The fourth step is a yes or no question.

  1. The first step is ‘Know your user’. Do your users currently engage with government services via myGov? If yes, continue to the next step. If no, could your users access myGov? If yes, progress to the next step. If no, you may be eligible for an exemption from using myGov. Please refer to the Exemption Guide for more information.
  2. The second step is ‘Service offering’. Do the capabilities offered by myGov address your service’s needs? Refer to the myGov Platform Capability and Functions overview PDF. If yes, continue to the next step. If no, could your service’s requirements be built into myGov? If yes, continue to the next step. If no, you may be eligible for an exemption from using myGov. Please refer to the Exemption Guide for more information.
  3. The third step is ‘Limitations’. Is your service free from limitations that could impede the use of myGov? If yes, continue to the next step. If no, can these limitations be overcome? If yes, continue to the next step. If no, you may be eligible for an exemption from using myGov. Please refer to the Exemption Guide for more information.
  4. The fourth and final step is ‘Assess the investment’. Would connecting your service to myGov be cost effective? If yes, you should engage with Services Australia to connect your service to myGov. If no, you may be eligible for an exemption from using myGov. Please refer to the Exemption Guide for more information.
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Download the myGov decision-making framework

Accessibility note: due to the nature of flow diagrams, they cannot be made truly accessible as the reading order will change based on the route followed.

Compliance and Reporting Framework
Compliance, reporting and exemption guide

myGov decision-making framework

Digital Experience Policy – Standard Criteria

Each of the standards linked to the Digital Experience Policy have criteria associated with them.

An image showing the criteria associated with each of the Digital Experience Policy's four associated standards. The text in the image is produced on the page below.

Digital Experience Policy Standards

Digital Service Standard
  1. Have a clear intent
  2. Know your user
  3. Leave no one behind
  4. Connect services
  5. Build trust in design
  6. Don’t reinvent the wheel
  7. Do no harm
  8. Innovate with purpose
  9. Monitor your service
  10. Keep it relevant
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Digital Inclusion Standard
  1. Embrace diversity
  2. Motivate digital use
  3. Protect users
  4. Make it accessible
  5. Provide flexibility and choice
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Digital Access Standard
  1. Understand how your users access services
  2. Define your service offering
  3. Use the AGA to find reusable platforms and capabilities
  4. Follow the decision-making framework
  5. Engage with delivery partners
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Digital Performance Standard
  1. Implement a monitoring framework
  2. Measure the availability of your digital service
  3. Measure the success of your digital service
  4. Measure if your digital service is meeting customer needs
  5. Analyse and report your digital performance
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Architecture

Download the Digital Experience Policy – Standard Criteria

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