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• Government announced the new APS Enterprise Resource Planning (ERP) approach, replacing the Shared Services Transformation Program.
  • GovERP has been repurposed (and renamed the Services Australia ERP) for use by Services Australia, and any entities that choose to use it.
• The APS ERP approach sets the strategic direction for how the APS will manage its ERP corporate systems and is underpinned by the principles of choice, market competition, and affordability.

• Secretaries Digital and Data Committee (SDDC) discussed the update on the future of shared services (SDDC Communique).

• SDDC noted various updates on the Shared Services Transformation Program and agreed to return to the next SDDC meeting with a proposition of the way forward (SDDC Communique).

• SDDC holds deep dives into the Shared Services program.

• SDDC agree that entities to onboard directly to GovERP (rather than to a hub).

• SDDC notes that DESE has withdrawn as the first agency to onboard as it is subject to a Machinery of Government to become Department of Education and Department of Employment and Workplace Relations.
• AGD becomes the pilot agency for onboarding to GovERP.

• Services Australia advises GovERP Programme Board that DESE is to be the first agency to onboard to the GovERP platform using the SAP template.

• Government endorses forward work program (First Pass Business Case) to transform the operation of the Australian Public Service.
• Funding over 2 years (recorded as not for publication) to Services Australia and Finance to:
  • build and deliver the GovERP platform, and
  • onboard the first provider hub (SDO) and its client entities.
• Funding was also provided to the Australian Taxation Office, Finance, and the then Department of Industry, Science, Energy and Resources to develop Second-Pass Business Cases for further adoption of GovERP and the design of suitable standardised technologies for small and medium entities.
• Of the total $273.5 million, the allocation was:
  • Services Australia $246.1 million
  • Department of Industry, Science, Energy and Resources (DISER) $2.0 million
  • Australian Taxation Office $3.3 million
  • Finance $22.1 million

• In July 2021, the Australian Taxation Office advised Finance that it would be withdrawing its offer to host a shared services hub as it believed it would be better placed to support the program as a consumer agency rather than a provider hub.

• Secretaries Board agrees the Operating Model, phased approach, funding required used in the joint first and second pass business case.

• $35.6 million provided to Finance in 2020-21 to develop the GovERP model and Whole of Government Business Case.

• Bureau of Meteorology executive decline to onboard. SDO and its 14 client entities are to be the first use case.

• The then Minister for Finance (Mathias Cormann) notifies the reallocation of the remainder of the $31.5m from the Modernisation Fund moneys to progress the GovERP SAP prototype and discovery work for small entities and PROTECTED solutions.

• The Thodey Review recommendation that the APS 'Adopt common enabling tools and services to support efficiency, mobility and collaboration' with the introduction of a lead agency. The APS Transformation Leader and Finance, with investment provided by Secretaries Board in accordance with government-agreed criteria.

• Secretaries agree that the Bureau of Meteorology and their hub, SDO proceed with detailed design for first onboarding to GovERP, subject to final agreement from BoM executive.
• Secretaries agree the program continue rapid discovery work with the NDIA and a client entity of the ATO together with their provider hubs to inform viability of inclusion and their sequencing in the first tranche of onboarding.

• Secretaries agree the GovERP prototype (if endorsed by Government) will be delivered through tranches to provide the opportunity to test and refine the technical and business processes.

• Deputy secretaries agree that the scope of the SAP template will cover core financial, procurement, and human resource functions.
• Finance commissioned to assist in the development of a first pass business case, with 4 options to be included.

• Deputy Secretaries agree:
  • Department of Home Affairs to become a hub.
  • Service offering moves from Managed services to Software-as-a-Service where entities can demonstrate that this represents better value for money.
  • To continue testing S4/HANA whole of government proof of concept
  • Department of Home Affairs becomes a hub to support greater standardisation of common functions within the Home Affairs portfolio.

• Treasury hub is consolidated into the Department of Industry, Science, Energy and Resources DISER hub (now the DISR hub). It becomes the only hub offering Technology One/Aurion systems.
• Further work on:
  • a protected offering through a protected working group, and
  • small agency offerings led by Finance.

• Investigation of common platforms for SAP hubs, incl. cloud hosting
• Roadmap for TechnologyOne hubs (Industry and Treasury) being developed.
• Further work occurring on a protected and small agency offering.

• $89.5 million in Modernisation Fund moneys allocated to shared services initiatives across multiple portfolios to:
  • expedite and support entities to transition their core transactional corporate services and associated IT systems into a hub, and
  • develop the capability of hubs.

• Milestones and transition schedule agreed by Secretaries Board, subject to final decision on the Modernisation Fund.
  • Commencement of standardising business systems and processes through consolidating 85 internal service providers into six hubs
  • 14 entities (including those hosting six hubs) transitioned to a shared service hub, with an additional 60 entities to transition over the next two years (by 30 June 2021).
  • 70 entities participating in the annual benchmarking exercise.

• Secretaries Committee on Transformation consider 3 options for the next stage of the program:
  • Consolidate delivery to a small number of public- sector hubs
  • Fully outsource to the private sector
  • Consolidate in hubs and pursue opportunities to outsource where opportunities for better value are demonstrated.

• Service Catalogue of shared and common services is agreed.
• A Costing and Pricing methodology is agreed with a focus on costings transparency and identification of direct and indirect costs.
• Principles to govern implementation are established.
• Benchmarking commences with all providers required to participate.

• Initial savings: $31.4m over 2 years from 2017-18 to reform back-office IT systems and applications, consolidate ERP systems and deliver more common business processes

• Secretaries Committee on Transformation agrees that all entities will subscribe to the shared and common services strategy and will begin the transition to shared and common services by focusing on low complexity, low risk and high-volume services across government.
• Initial maturity target is established.

• Initial feasibility study for an agency ERP concludes that existing methods of implementation and operation are inefficient and unsustainable. It recommends consolidating software support staff, standardising policies and systems across the APS and benchmarking service delivery costs to drive efficiency and facilitate contestability. This reform is then driven by Secretaries Board to deliver a smaller, more agile, and better integrated public sector.

• Secretaries Board agrees to establish the Shared and Common Services project which is later renamed to the Shared Services Program. The desired end state would include:
  • greater consolidation of corporate functions (transactional and some tactical) with a few entities providing services for many.
  • greater consolidation of standard systems and processes for common non-transactional processes.
  • supporting a larger range of common services with minimal customisation, through fewer ERP systems procured centrally to drive down costs.
• Explore the scope for expansion of the two Public Sector shared service centre (SSC) initiatives:
  • SSC – Employment/Education for medium-sized entities.
  • SSC – Treasury for central and smaller entities.
• Propose a sequenced approach to consolidating corporate services with possible savings identified, before the private sector is approached through a Request for Information (RFI) process to gauge interest, capabilities, and preparedness to:
  • provide competitive offerings for the provision of transactional services to the Public Sector; and/or
  • partner with the Public Sector in implementing the preferred strategy and realising the efficiencies and benefits identified.
• The Department of Finance to establish a unit to work with all entities to establish detailed roadmaps to progress toward the agreed end state over the next 3-5 years.