Appendix I: Risk matrix
Minor | Moderate | Major | Catastrophic | |
| Rare (<1% chance) | Low | Low | Low | Medium |
| Unlikely (<20% chance) | Low | Low | Medium | High |
| Possible (<50% chance) | Low | Medium | High | High |
| Likely (>50% chance) | Medium | Medium | High | Very High |
| Almost certain (>90% chance) | Medium | High | Very High | Very High |
Impact level | Definition |
|---|---|
Minor | Negligible disruption to day-to-day activities, with issues resolved quickly and minimal effort. Insignificant cost implications, well within normal budget tolerances No noticeable effect on the quality or delivery of government services. No changes required to contractual terms and conditions. |
Moderate | Moderate disruption to some business functions, requiring temporary adjustments or workarounds. Manageable financial losses or uncaptured savings that may require reallocating resources but do not compromise overall objectives. Minor service delivery delays / inconvenience, but not long-term. Some changes required to contractual terms and conditions. |
Major | Significant disruption to operations, affecting multiple departments or functions and requiring coordinated remediation efforts. Substantial financial losses or uncaptured savings, necessitating budget adjustments or impacting planned investments. Noticeable degradation in service quality or availability, affecting public satisfaction. Contract entirely unsuitable for use. |
Catastrophic | Severe and widespread operational failure, halting critical services and requiring extensive recovery measures. Devastating financial losses, threatening financial viability or requiring external funding support (e.g. bailouts). Complete interruption of essential services, significantly impacting the community and government reputation. |