Standard 1: Agency overview
Agency mission
Provide a brief introduction to the role and functions of your agency and explain how digital technology underpins service delivery and outcomes. Use clear and concise language and avoid jargon and acronyms. Provide examples and evidence to illustrate your points.
Key digital services and outcomes
Define and list your key digital services, including services you deliver to other agencies.
Delivery of digital services
Explain how your agency delivers its digital services. Consider the core system capabilities based on your missions, your key stakeholders or customers, how your digital services and outcomes contribute to the Strategy.