The Policy sets out 8 Policy statements that underpin benefits management best practice.
The Standard outlines WHAT agencies must do to comply with the Policy.
The Guidance section introduces key benefits management concepts. It explains HOW agencies comply with the Policy.
The Policy sets out 8 Policy statements that underpin benefits management best practice.
The Standard outlines WHAT agencies must do to comply with the Policy.
The Guidance section introduces key benefits management concepts. It explains HOW agencies comply with the Policy.
The Process defines WHEN benefits management activities occur in the context of the investment lifecycle.
The Process defines WHEN benefits management activities occur in the context of the investment lifecycle.
This link takes you to the Australian Government Architecture website.
Frequently asked questions relating to the background and implementation of the Benefits Management Policy

Tools, training and frequently asked questions

This link takes you to the Australian Government Architecture website.
Frequently asked questions relating to the background and implementation of the Benefits Management Policy
Covers what you need to know to meet the requirements set out in the Benefits Management

Benefits Management Team

The Benefits Management Team leads the development and implementation of the BMP. The team works with agencies to co-design fit for purpose case studies, tools and guidance.

Agency participation helps us make use of existing best-practice. It also makes sure the BMP can be adopted and applied to early and late-stage proposals, regardless of their size, scale or complexity. 

Engage with us

Agencies preparing digital and ICT-enabled investment proposals must contact us at the earliest opportunity. This makes sure there is sufficient time to align and comply proposals with whole-of-government digital and ICT policies and standards.

For information about how the Benefits Management Policy applies to your proposal, contact investment@dta.gov.au

Agencies can provide feedback to the Benefits Management Team by contacting benefits.management@dta.gov.au

Benefits Management Policy introduction

Purpose

The Benefits Management Policy (BMP) defines how benefits must be managed for digital and ICT-enabled investments. 

The Policy:

  • ensures that agencies understand the requirements to successfully deliver the outcomes that Australians need 
  • enables effective oversight and reporting of investment outcomes across the Government’s digital and ICT investment portfolio.

Applicability

The Australian Government has endorsed the application of the BMP for digital and ICT proposals coming forward for Cabinet consideration under the Digital and ICT Investment Oversight Framework

Unless formally excepted, the Investment Oversight Framework (IOF) applies to all Government digital and ICT-enabled investments that meet the following definition and eligibility criteria.

Digital investment definition

A digital and ICT-enabled investment is an investment which uses technology as the primary lever for achieving expected outcomes and benefits. This includes investments which are:

  • transforming the way people and businesses interact with the Australian Government
  • improving the efficiency and effectiveness of Australian Government operations, including through automation.

Digital investment eligibility criteria

The IOF applies where digital and ICT investment:

  • is brought forward by a non-corporate Commonwealth entity and, where specifically requested by the Minister responsible for the Digital Transformation Agency, a Corporate Commonwealth entity
  • involves digital or ICT costs
  • is being brought forward for government consideration as a new policy proposal.

Authority

The Digital Transformation Agency (DTA) has final decision rights in determining whether an investment meets the definition of a digital or ICT investment. If you are unsure whether your investment meets this definition or wish to seek an exemption from the process, you must contact: investment@dta.gov.au

Other whole-of-government requirements

Digital and ICT-enabled proposals brought forward for Government consideration are required to meet a range of minimum requirements across several policy areas. 

The BMP has been designed to be fully cognisant of these other requirements. This means that as agencies work to meet the BMP policy requirements, they are encouraged to reuse and refer to artefacts and planning documents they have already prepared. 

Policy objectives

The Policy enables the identification, measurement, planning, and realisation of investment benefits through a structured approach that provides program sponsors and Government with confidence that digital and ICT-enabled investments will achieve their intended objectives.

The objective of the Policy is to provide Government with a better understanding of how digital and ICT-enabled investments are performing and confidence that projects remain on track and contribute to strategic goals by:

  • Embedding standardisation and consistency of benefits management practices across the digital and ICT portfolio (the portfolio) through processes, tools, templates, and terminology.
  • Defining a standard classification structure that demonstrates contribution towards strategic objectives and drives alignment between investment benefits and broader strategies and policies.
  • Providing clear guidance (e.g. tools, templates, and processes) and expectations for agencies, including expectations for benefits articulation and measurement in the prioritisation, contestability, and assurance states of the IOF.
  • Enabling the DTA to provide Government with a complete picture of expected and realised benefits across the portfolio, enabling more informed 
    investment decisions, including to help address whole-of-government capability gaps.

Future iterations

The Policy currently includes eight core benefits management best practice statements that support agencies in the delivery of investment outcomes and the realisation of investment objectives. 

Future Policy iterations will further integrate benefits management across all states of the IOF and will likely include more detailed processes, guidelines, templates, a classification structure, and reporting requirements.

Policy background

From 1 July 2021, the Digital Transformation Agency has whole-of-government responsibility for managing strategic coordination and oversight functions for digital and ICT investments, including during the delivery phase.

In delivering its mandate, the DTA is required to provide Ministers, the Secretaries’ Digital and Data Committee and other key stakeholders with confidence that digital and ICT investments are strategically aligned, will achieve their investment objectives, and deliver optimal value for Government, citizens, and businesses.

To learn more about the DTA’s broader digital and ICT investment oversight role visit the Digital and ICT Investment Oversight Framework.

Policy statements 

The BMP comprises eight policy statements that define successful benefits management practice. 

The policy statements are informed by the experience and research of globally recognised leaders, Australian federal, state and territory government agencies, and the DTA. 

Digital and ICT-enabled investments must meet all four criteria set out in the Standard.

8 policy statements 

  1. Benefits are aligned to strategic objectives. 
  2. Agencies that deliver projects adopt a benefits-led culture and approach to change. 
  3. Benefit dependencies are explicitly understood and recorded. 
  4. Benefits are measurable and evidence based. 
  5. Benefits are integrated into a project’s governance approach. 
  6. Benefits are integrated into performance management. 
  7. Benefits are owned by business units and not by the project. 
  8. Benefits management activities are integrated into project management activities.

Read the Standard

Standard

The purpose of an investment is to deliver benefits and contribute towards strategic objectives. 

To ensure investment benefits are realised, and to inform Government decision-making, proposals must demonstrate sound benefits management approaches and clearly articulate expected benefits prior to an investment decision. 

The DTA assesses benefits management compliance during the Contestability state of the IOF against the following assessment and alignment criteria:

Criterion 1. The proposal has documented benefit dependencies and how individual benefits contribute towards strategic objectives

(Policy Statement 1/2/3)

All proposals require one or more benefit maps (or equivalent) that, at a minimum: 

  1. Map the exact number of benefits described in the business case (or new policy proposal). 
  2. Include correctly articulated benefits, as agreed by the DTA. 
  3. Capture the relationship between project outputs, investment objectives, benefits, the business changes on which they rely, and strategic objectives. 
  4. Are evolved to reflect further information about the solution and solution delivery as it becomes available. 
  5. Clearly distinguish the key cause-and-effect relationships (the dependencies) between map variables. 
  6. Ensure key dependencies – as depicted by the lines connecting problems, outputs, objectives, benefits etc. – provide a usable reference for business, governance, project and assurance stakeholders throughout the benefits management lifecycle. 
  7. Link individual benefits to the Commonwealth’s Data and Digital Government Strategy (DDGS). 
  8. Have an agreed owner and documented approach to updating the benefit map/s throughout the benefits management lifecycle.
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Criterion 2. The proposal has identified specific and measurable benefits and documented baseline and target measures

(Policy Statement 4)

The proposal includes benefit profiles for the investment’s top-level* benefits that have been agreed by the DTA and, at a minimum, include:

  1. Correctly articulated, logical benefits and measures, as agreed by the DTA. 
  2. Agreed benefit and measure owners.
  3. Baseline values for each measure.
  4. Supporting data sources for each measure.
  5. Descriptions of the methods used to calculate measures. 
  6. Target values for each measure.
  7. Anticipated realisation start and end dates for each measure.
  8. Confidence levels and tolerances for each measure.
  9. Measure assumptions, constraints and dependencies.

Note that top-level benefits are the highest priority benefits that capture the intent of the investment and will provide the clearest evidence that an investment has achieved its stated aims. 

The following number of top-level benefits are expected for each proposal tier: 
Tier 1: 1 to 5 
Tier 2: 1 to 3 
Tier 3: 1 to 2

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Criterion 3. The proposal details fit for purpose governance arrangements that incorporate benefits management

(Policy Statement 5/6/7)

The proposal documents the business governance arrangements (typically in the Benefit Realisation Plan) that apply to: 

  1. Ownership of benefit planning, identification and quantification processes in investment planning stages and prior to project initiation. 
  2. Business ownership of individual benefits. 
  3. Governance of benefits realisation by the accountable business Benefit Owners across the benefits management lifecycle. 
  4. Governance of business transition arrangements, including formal handover of benefits to the accountable business Benefit Owner. 

AND 

The proposal summarises the project governance arrangements that enable:

  1. Alignment of benefits management with portfolio and project governance boards/committees with an emphasis on the joint management of benefits across the benefits management lifecycle, including responsibilities for benefit variation protocols, reviews and escalation pathways.
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Criterion 4. The proposal is supported by a suitable Benefits Realisation Plan

(Policy Statement 8)

The proposal is supported by a Benefits Realisation Plan that: 

  1. Is typically developed by the business area, in consultation with impacted stakeholders. 
  2. Is developed alongside the originating or initial business case, and evolved as investment planning matures. 
  3. Summarises and consolidates expected benefits and disbenefits, benefit maps and benefit profiles. 
  4. Details how benefits will be jointly managed, approved, monitored and evaluated by the business, in the first instance, and supported by project stakeholders across the project and benefits management lifecycles. 
  5. Describes how emergent benefits are managed throughout the benefits management lifecycle. 
  6. References the change management activities or plans that support business transition arrangements. 
  7. Details formal benefit handover activities. 
  8. Addresses benefit risks, their management and mitigation. 
  9. Details how learnings from previous investments have been incorporated into the plan. 
  10. Has been endorsed by an SES officer of the Department / Agency (preferably the current or anticipated Senior Responsible Official for the initiative). 
  11. Identifies an owner responsible for keeping the plan current.
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