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Consider interoperability: Consider whether new technologies will impact your service’s interoperability. Plan for its introduction or implementation in partnership with other affected agencies to prevent further divergence or disconnection.
Be digital ready: Undertake an assessment of your preparedness for new technologies. Consider the resources and training for a new technology that will be required by your agency and team.
Track adoption of new technology

Track adoption: Prior to implementing a new technology, determine whether it aligns with the clear intent of the service and whether it risks leaving certain types of users behind. If implemented, monitor how users respond to the new technology and respond to any accessibility or useability concerns.
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