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Case studies

Explore our collection of case studies showcasing how agencies have successfully implemented the Digital Experience (DX) Policy and Standards
Downloadable resource

NDIA-case-study.pdf (pdf, 263.32 KB)
LAST UPDATED: 16 Oct 2025
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Statutory-declaration-case-study.pdf (pdf, 262.92 KB)
LAST UPDATED: 16 Oct 2025
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Passport-application-case-study.pdf (pdf, 327.44 KB)
LAST UPDATED: 16 Oct 2025
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Testing an impact assessment tool for AI use cases
This report presents the findings from a pilot conducted by the Digital Transformation Agency (DTA) from September to November 2024, which tested a draft artificial intelligence (AI) impact assessment tool, known at the time as the 'Pilot Australian Government AI assurance framework'. The draft AI impact assessment tool is designed to help Australian Government teams working on AI projects to identify, assess and manage the potential impacts and risks of an AI use case.
Twenty-one Australian Government agencies volunteered to test the draft AI impact assessment tool as part of the pilot, providing valuable feedback that will inform an updated, improved version of the tool. The DTA expects to publish this updated AI impact assessment tool in late 2025.
For more information on the AI impact assessment tool, guidance and pilot, please email ai@dta.gov.au
Findings and recommendations

Introduction. Key insights. Recommendations
Context, data and rationale

Background. Objectives. Agencies. Methodology. Feedback. Survey data.
Appendices

Appendix A. Appendix B
Appendix B
Consider alternative log in approaches
Support your users to access alternative log in approaches, such as voice-identification, instead of the more traditional pass ord entry
methods.
Tag and code headlines
Support users to complete their service by providing clear explanations and instructions up front. Advise the user on the documentation they will Ensure your information is easy to read and navigate by screenreaders by making the information architecture as simple as possible. Tag and code headline types appropriately to support those with vision impairment.
Make it audible
Offer information in audio formats, where appropriate, to support easy access to information. Consider if you can provide audio instructions for how to complete the service to support users to complete their interactions digitally end-to-end.
Explore the report
Findings and recommendations

Introduction. Key insights. Recommendations

Context, data and rationale

Background. Objectives. Agencies. Methodology. Feedback. Survey data.

Appendices

Appendix A. Appendix B
Tables
Table 1

Reported assessments
Table 2

Survey submissions
Table 3

Distribution of reported assessments
Table 4

survey yes/no questions
Table 1

Reported assessments

Table 2

Survey submissions

Table 3

Distribution of reported assessments

Table 4

survey yes/no questions
Charts

Case studies

Downloadable resource

Downloadable resource

Downloadable resource

Consider alternative log in approaches

Tag and code headlines

Make it audible

Testing an impact assessment tool for AI use cases

Explore the report

Tables

Charts

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