• Measure, report and improve according to strategies

     

    Measure against the Data and Digital Government Strategy: Ensure your service meets the Data and Digital Government Strategy. Consider how information you collect and report could improve your service in line with the Strategy’s implementation plan.

    Apply benefits management: All digital and ICT-enabled investment proposals must define their purpose, outcomes and methods for measuring, monitoring and optimising them. Find out more in the Benefits Management Policy. 

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  • Individuals (not suitable for myGov), business and providers decision-making framework

    This decision-making framework helps you determine how to consolidate your access points.

    Consolidate generally means to combine or unite things. For example, through migrating an existing service from one place to another or incorporating a new service into an existing access point. 

    First, think about your users. Make the most of existing access points by understanding where users already go to access your services.  Start here if your service is for individuals (but not suitable for myGov), businesses or providers.

    Next, look at the current digital landscape. Assess and consider where you can consolidate your new service with an existing access point. If this is not an option, investigate how you can migrate existing services into a new access point with the new service.

    Then, check for limitations. Consider if there are any challenges making the new services available through an existing access point or with consolidating platforms, portals or services. Could there be technical issues interfacing with legacy systems or legal barriers such as data sharing?

    Finally, assess the investment. Determine if consolidating access points is affordable and that the cost is outweighed by the benefits. For example, cost to consolidate services is outweighed by a significantly better experience for users.

    Phase 2 decision making framework decision tree diagram comprising 3 major steps. for more detail refer to the following accordion.
  • image description in detail

    Note: this content is a decision tree. The first step has one question. If you answer yes, you progress to the next step. If you answer no, your service may be out of scope, or the myGov decision-making framework should be applied. The second and third steps have two questions. If you answer yes to either question, you progress to the next step. If you answer no to both questions, you may be eligible for an exemption. The fourth step is a yes or no question.

    The first step is ‘Know your user’. Is the service for individuals (not suitable for myGov), business or providers? If yes, continue to the next step. If no, your service may be out of scope, or the myGov decision-making framework should be applied. Process ends here. 

    The second step is ‘Evaluate existing access points’. Is there an existing access point your services can consolidate with? If yes, continue to the next step. If no, can you create a new access point and migrate other existing access points into it? If yes, continue to the next step. If no, you may be eligible for an exemption. Please refer to the Compliance, reporting and exemption guide for more information.

    The third step is ‘Limitations’. Is your service free from any limitations to consolidate?  If yes, continue to the next step. If no, can these limitations be overcome? If yes, continue to the next step. If no, you may be eligible for an exemption. Please refer to the Compliance, reporting and exemption guide for more information.

    The fourth and final step is ‘Assess the investment’. Would consolidating your access points be cost effective? If yes, your intention to consolidate and/or migrate your service must be clearly articulated within your new policy proposal or business case. If no, you may be eligible for an exemption. Please refer to the Compliance, reporting and exemption guide for more information.

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