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When to apply
Apply Criterion 5 in Alpha and Beta as you integrate service features.
Apply Criterion 5 across the Service design and delivery process to ensure seamless experiences are upheld across service delivery channels.
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Questions for consideration
- How can we integrate the digital services with non-digital pathways?
- How can we create a seamless experience before, during and after the user interactions?
- For those who need it then, what alternate channels exist for users to interact with your service?
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Guidance and resources
- Services Australia CX Standard
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Your responsibilities
To successfully meet this criterion, you need to:
- provide flexibility and choice, where available, for how users engage with your digital service
- create seamless experiences across service delivery channels.
When to apply
Apply Criterion 5 in Alpha and Beta as you integrate service features.
Apply Criterion 5 across the Service design and delivery process to ensure seamless experiences are upheld across service delivery channels.
Questions for consideration
- How can we integrate the digital services with non-digital pathways?
- How can we create a seamless experience before, during and after the user interactions?
- For those who need it then, what alternate channels exist for users to interact with your service?
How to apply criterion 5
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Join the Digital Profession
Develop skills and learn ways of working to deliver simple, smart and personalised digital government services.
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Digital solutions and services
After speaking with AMo, this section will prob be replaced with link off to the AGA site as a campaign. Leave it with me
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News, events and initiatives
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Design and deliver quality digital services using the Digital Experience Toolkit.
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The Digital Experience and Life Events Community
Bringing practitioners together from across government to exchange ideas, showcase their work and explore world leading best practice.
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Digital content creation
Put people’s needs at the centre of your digital content. The Style Manual is the definitive resource for Australian Government, making information easy to read, accessible and inclusive.
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Digital content creation
Put people’s needs at the centre of your digital content. The Style Manual is the definitive resource for Australian Government, making information easy to read, accessible and inclusive.
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What is the Digital Experience Policy?
The Digital Experience Policy (DXP) supports a whole of government focus on improving the experience for people and businesses interacting digitally with government information and services.
Setting the benchmark for good digital services, and integrating data based on real world use, strengthens the Government’s Investment Oversight Framework (IOF) by providing additional assurance that investments deliver on their commitments and are aligned to whole of Government strategic objectives.
The policy includes a suite of Standards and guidance that support agencies to deliver more cohesive and consistent digital experiences, aligned to the Data and Digital Government Strategy.
This policy is relevant for anyone involved in:
- developing digital and ICT proposals
- designing, delivering and operating digital government services
- improving existing government digital government services.
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Help us deliver on our vision
Have your say on a range of policy, data and digital projects and services.
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.