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Questions for consideration
- Who are the users that will use the service?
- Which types, if any, are disproportionately affected?
- How can agencies track impact on different types of users?
- What cultural, language, access or socioeconomic barriers need to be planned for?
- How will agencies make the service inclusive and accessible for all?
- How are the voices of marginalised and vulnerable users being heard?
- How will the service be available for people who can’t use digital?
- Can existing inequalities be prevented in a digital world?
- Who are the users that will use the service?
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Guidance and resources
- Disability Discrimination Act (1992)
- Web Content Accessibility Guidelines (WCAG)
- WCAG 2 Overview
- Australian Government Style Manual
- First Nations digital inclusion plan
- Accessibility Toolkit – Vision Australia
- Dos and don’ts on designing for accessibility – Accessibility in government (blog.gov.uk)
- Four Principles of Web Content Accessibility Guidelines (apsacademy.gov.au)
- Online Accessibility Toolkit | Online Accessibility Toolkit
- Accessibility and Inclusivity Toolkit – NSW Government
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.