Purpose
These checklists are for auditing and uplifting your existing public facing digital services for compliance with the Digital Experience Policy (the policy).
We recommend that agencies complete the checklists for each individual existing service, rather than at an agency level. The checklists will help understand if each service is in scope of the policy requirements.
Please note:
The language in the checklists is tailored to existing public facing digital services. It may differ from content and compliance criteria for other services.
To meet the criteria requirements, tick each of the checklist items which have been adapted for existing services.
The checklists include best practice approaches for meeting the requirements of the Digital Experience Policy. This is guidance only. Agencies may meet the requirements through other activities.
More detailed guidance on how to meet each of the criteria is available on Digital Service Standard | digital.gov.au and Digital Inclusion Standard | digital.gov.au.
Scope and applicability
Step 1. Is the service an existing public-facing digital service
Does the service meet all 3 requirements?
- It’s an existing service.
- It’s a public-facing service.
- The service is digital.
If yes, continue to step 2 or If no, then no further action is required.
Step 2. Is the service informational or transactional
Determine if any of the following describe your service:
- The service is informational and/or transactional service, it provides information to users, such as reports, fact sheets or videos through government agency websites, smart answers, virtual assistants, e-learning, publications, online libraries, databases and data warehouses*.
- The service is a transactional service, it leads to a change in government-held records, typically involving an exchange of information, money, licences or goods such as logging into a portal or platform, submitting a claim, registering a business, updating contact details, lodging a tax return, subscribing to newsletters, grant applications and public consultation submissions*.
If yes, continue to step 3 or If no, then no further action is required.
Step 3. Page visits or transactions per annum
Review analytics to determine if the service has more than 50,000 page visits and/or transactions per annum.
If yes, complete the checklists (and steps) to determine if the service complies. or If no, then the policy still applies, however no action is required for reporting compliance.
No further action occurs when:
It is not an existing public-facing digital service
Note: If it’s a new or a replacement digital service, visit digital.gov.au/policy/digital-experience for further information.
It is not an informational or transactional service
Note: These descriptions are a guide only. A service may still be defined as transactional and/or informational if it does not match the examples set out above.
It does not exceed 50,000 page visits or transactions
Reporting on compliance is only for services with more than 50,000 visits and/or transactions per annum.
Note: the policy still applies to services with fewer than 50,000 page visits and/or transactions focuses resources and compliance efforts on high-impact services. This makes sure the most widely used digital services adhere to the policy standards and smaller-scale services can operate with greater flexibility.
On-
It is not an existing public-facing digital service
Note: If it’s a new or a replacement digital service, visit digital.gov.au/policy/digital-experience for further information.
It is not an informational or transactional service
Note: These descriptions are a guide only. A service may still be defined as transactional and/or informational if it does not match the examples set out above.
It does not exceed 50,000 page visits or transactions
Reporting on compliance is only for services with more than 50,000 visits and/or transactions per annum.
Note: the policy still applies to services with fewer than 50,000 page visits and/or transactions focuses resources and compliance efforts on high-impact services. This makes sure the most widely used digital services adhere to the policy standards and smaller-scale services can operate with greater flexibility.
Digital Experience Policy checklists and process
Covers what you need to know to meet the requirements set out in the Benefits Management
Compliance, reporting and exemption guide
Agencies must comply with the policy and 4 standards in the design and delivery of applicable digital government services.
Comply with the policy
Compliance with all 4 standards is not always required, but in certain instances compliance with all 4 standards is mandatory.
Exemptions should only be sought where there are genuine barriers in applying the standards to a digital service.
This guide contains information about:
- the Digital Experience Policy (DX Policy)
- compliance and reporting under the DX Policy
- standards that apply to existing and new or replacement digital services
- compliance processes through the Investment Oversight Framework (IOF)
- exemption types, exemption application processes and scenarios.
The Digital Experience Policy
The Digital Experience Policy (DX Policy) sets agreed benchmarks for the performance of digital services.
It supports agencies to design and deliver better experiences by considering the broader digital service ecosystem and data on real-world use.
Policy compliance
Agencies must comply with the DX Policy and the 4 standards in the design and delivery of applicable digital government services.
Compliance refers to an agency meeting the requirements of the DX Policy and its accompanying standards. This means making sure your service complies with the criteria in each of the applicable standards for the service.