Digital Service Standard checklist
The requirements for each criterion are listed below, along with a brief description and best practice guidance to meet the requirements.
Criterion 1 – Have clear intent
Criterion requirements
To successfully meet this criterion, agencies need to:
- develop a business case for change
- survey the policy and service landscape
- understand the service’s lifecycle
- adopt an agile methodology.
For existing services, this means that agencies should have clearly identified the purpose for the service, the problem it is addressing and the whole of government priorities it is contributing towards.
Concepts or actions to address
- The current problem statement for the service is clear and addressed: Consider the problems the service needs to solve and why they are important. Clearly state the risks of actionand inaction, who might be impacted by the service, potential barriers to success and any knowledge gaps.
- Government priorities the service is contributing towards have been identified: Review government policies and existing initiatives and map the problem to relevant strategic objectives and priorities. Engage with stakeholders involved in related government initiatives to gain insights into government approaches and successes.
Optional: Describe how the digital service complies with this criterion, referencing best practice approaches deployed where possible.
Compliance through the IOF
Compliance information helps the Digital Transformation Agency (DTA) provide government with advice on how agencies are supporting whole-of-government strategies. Compliance and performance data is used to monitor the government’s digital ecosystem.
As part of this, DTA identify exemplary services as well as systems or areas requiring uplift.
Factoring compliance into the Investment Oversight Framework (IOF)
Compliance is factored into the IOF through:
- DTA’s advice to government ensures proposals are robust and meet whole-of-government digital standards
- the development of an agency’s Assurance Plan for their proposal in accordance with the Assurance Framework for digital and ICT Investments.
Commitment to DX Policy and standards
When providing advice to government, DTA factors in a proposal’s ability to demonstrate a commitment to comply with:
- the DX Policy
- the DX Policy supporting standards.
More information
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Purpose
The Compliance, reporting and exemption guide helps government understand compliance, reporting and exemption processes for their digital service under the Digital Experience Policy.
The guide contains information about:
- the Digital Experience Policy (DX Policy)
- compliance and reporting under the DX Policy
- standards that apply to existing and new or replacement digital services
- compliance processes through the Investment Oversight Framework (IOF)
- exemption types, exemption application processes and scenarios.
This guide provides information about DX Policy processes. It does not provide guidance on meeting the criteria set out within each standard. For information about criteria, visit digital.gov.au/policy/digital-experience.
Existing services
All existing, public facing services are required to comply with the:
Any future reporting requirements will be for services with more than 50,000 end-to-end transactions or page visits per year.
New or replacement services
New or replacement services which are subject to the Investment Oversight Framework (IOF) must apply the Digital Experience Policy and any applicable standards across all states of the IOF.
Agencies are required to demonstrate compliance through the Digital Transformation Agency's existing data collection activities that support the IOF, including:
- Digital Prioritisation Data Collection Process
- Digital Capability Assessment Process (DCAP)
- Assurance Framework
- Approved Programs Collection.
If your digital service is subject to the IOF and you have questions about the existing data collection activities, email investment@dta.gov.au.