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Sets out the agency’s strategic context, including its mandate, core functions, operating model and delivery responsibilities. This component should position the agency’s digital direction within its broader purpose, highlighting major drivers such as legislation, reform, or stakeholder expectations.

Provides a summary of the agency’s existing digital and ICT environment, including platforms, workforce capability, governance arrangements and known constraints. This section establishes a baseline for future planning and identifies gaps or challenges in capability, funding or systems. 

Outlines the agency's planned digital initiatives across short, medium, and long-term timeframes. Initiatives should be grouped by themes, outcomes or functional strings where appropriate, and line to strategic and business priorities.

Describes the agency's long term digital ambition, including its future service model and transformation goals.  This section should outline the strategic intent for digital delivery over the next 5 to 10 years, informed by innovation, reform priorities, user expectations or emerging technologies

Summarises the key risks that may affect delivery of the digital investment plan, along with the agency's approach to mitigation. Risks may include strategic, operational or systemic issues such as funding constraints, capability gaps, delivery dependencies or cyber threats.

From 1 January 2026, services that meet the following criteria, will be required to meet the Digital Inclusion Standard:

• public-facing; and
• owned by non-corporate Commonwealth entities; and
• all existing informational and transactional services

Note: existing staff-facing services are excluded

Identifies the conditions, capabilities and support structures that enable successful delivery of the agency’s digital plan. This includes leadership, workforce capability, technology infrastructure, and governance, partnerships, data maturity, and shared services.