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Implement a feedback mechanism
Incorporate feedback: Offer users the ability to provide feedback, report issues and suggest service improvements. Promptly act on feedback and provide a timely, transparent response describing how it’s being actioned.
Raise awareness of your service: Plan an ongoing awareness campaign and deploy it across a variety of channels to reach your users. Consider training your frontline staff so they can inform, suggest or demonstrate the service to people.
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Test
Test
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Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.