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Guidance for agencies and independent assurers
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Governance and leadership
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Guidance for agencies and independent assurers
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Delivery management
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Guidance for agencies and independent assurers
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Solution
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Guidance for agencies and independent assurers
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Other considerations in determining a Delivery Confidence Assessment (DCA)
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When and how to apply this criterion
When to apply
Apply Criterion 7 throughout Discovery, Alpha, Beta and Live to identify and manage existing and emergent risks to users.
Adhere to the criterion through the entire life of your service to minimise and, ideally, eliminate negative impacts on users, even if unintentional.
How to apply
Questions for consideration:
- are there any adverse or unintended consequences foreseeable?
- which user rights will be most affected?
- what data is drawn upon for decision making?
- how will the findings of your Privacy Impact Assessment be addressed?
- how is the collection, use and storage of data being made clear to users?
- how is users’ informed consent being obtained?
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Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.