5 key missions to guide government's data and digital transformation.
Questions about implementation
Agencies can contact the DTA with questions about implementing the training by emailing ai@dta.gov.au.
Use this training in your organisation
This training is licenced under the CC BY 4.0 licence. It has been made public both in the interest of transparency and to benefit the wider community.
APS departments and agencies
If your organisation is part of the Australian Public Service, do not download these files.
Follow the above instructions to access the training module from APS Learning Bank or APSLearn to receive updates to the training when they are issued.
If you are outside the Australian Public Service (including if you are outside Australia)
We have developed a version of this training that is not limited by location. As this version of the training module was originally developed for and by the Australian Government to support the implementation of the Policy for the responsible use of AI in government, it still refers to some Australian Government specific resources that may not be applicable in your place of work or jurisdiction.
Informational services
Informational services provide information to users, such as reports, fact sheets or videos. They may include:
- government agency websites
- smart answers and virtual assistants
- e-learning
- publications
- online libraries
- databases and data warehouses.
Transactional services
Transactional services lead to a change in government-held records, typically involving an exchange of information, money, licences or goods.
Examples of transactional services include:
- logging in to a portal or platform
- submitting a claim
- registering a business
- updating contact details
- lodging a tax return
- subscribing to newsletters
- grant applications
- public consultation submissions.
For more information on how ‘portals’ are defined, please refer to the Australian Government Architecture (AGA).
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