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How to apply criterion 4
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Criterion 5 – Provide flexibility and choice
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Enhance digital experiences by providing flexibility and choice so users can tailor interactions to their individual preferences and needs.
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Your responsibilities
To successfully meet this criterion, you need to:
- provide flexibility and choice, where available, for how users engage with your digital service
- create seamless experiences across service delivery channels.
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When to apply
Apply Criterion 5 in Alpha and Beta as you integrate service features.
Apply Criterion 5 across the Service design and delivery process to ensure seamless experiences are upheld across service delivery channels.
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Questions for consideration
- How can we integrate the digital services with non-digital pathways?
- How can we create a seamless experience before, during and after the user interactions?
- For those who need it then, what alternate channels exist for users to interact with your service?
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Guidance and resources
- Services Australia CX Standard
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Your responsibilities
To successfully meet this criterion, you need to:
- provide flexibility and choice, where available, for how users engage with your digital service
- create seamless experiences across service delivery channels.
When to apply
Apply Criterion 5 in Alpha and Beta as you integrate service features.
Apply Criterion 5 across the Service design and delivery process to ensure seamless experiences are upheld across service delivery channels.
Questions for consideration
- How can we integrate the digital services with non-digital pathways?
- How can we create a seamless experience before, during and after the user interactions?
- For those who need it then, what alternate channels exist for users to interact with your service?
How to apply criterion 5
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Join the Digital Profession
Develop skills and learn ways of working to deliver simple, smart and personalised digital government services.
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Digital solutions and services
After speaking with AMo, this section will prob be replaced with link off to the AGA site as a campaign. Leave it with me
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News, events and initiatives
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Design and deliver quality digital services using the Digital Experience Toolkit.
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The Digital Experience and Life Events Community
Bringing practitioners together from across government to exchange ideas, showcase their work and explore world leading best practice.
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Digital content creation
Put people’s needs at the centre of your digital content. The Style Manual is the definitive resource for Australian Government, making information easy to read, accessible and inclusive.
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Digital content creation
Put people’s needs at the centre of your digital content. The Style Manual is the definitive resource for Australian Government, making information easy to read, accessible and inclusive.
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.