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For further guidance on the exemptions process please see Digital Experience | digital.gov.au or contact standard@dta.gov.au.
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Compliance
Congratulations on achieving compliance. Please email us at standard@dta.gov.au to let us know of your compliant services.
Also don't forget to review compliance annually.
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Digital Inclusion Standard checklist
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Uplift and exemption checklist
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Conduct user research
Test your assumptions: Validate assumptions made in Criterion 1 (‘Have a clear intent’). Conducting qualitative user research directly with people who may be impacted by your service, will provide you with either confirmation that you’re on the right track, or that you are solving the wrong problem and need to adapt your approach.
Gather different perspectives: Undertake ethical and inclusive user research to capture a breadth of needs and capabilities. Zoom out and consider how your digital service interacts with your agency’s wider methods of service delivery. It is helpful to zoom in and out of your problem space to observe the different perspectives and impacts of the service you are designing, and to explore how the problem may manifest at macro and micro levels.
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The requirements for each criterion are listed below, along with a brief description and best practice guidance on how to meet the requirements.
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Additional Assistance
For further guidance on the exemptions process please see Digital Experience | digital.gov.au or contact standard@dta.gov.au.
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The Compliance, reporting and exemption guide helps government understand compliance, reporting and exemption processes for their digital service under the Digital Experience Policy.
The guide contains information about:
- the Digital Experience Policy (DX Policy)
- compliance and reporting under the DX Policy
- standards that apply to existing and new or replacement digital services
- compliance processes through the Investment Oversight Framework (IOF)
- exemption types, exemption application processes and scenarios.
This guide provides information about DX Policy processes. It does not provide guidance on meeting the criteria set out within each standard. For information about criteria, visit digital.gov.au/policy/digital-experience.
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Guide content
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Downloadable resource
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Exemption guidance
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Comply with the policy
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Compliance through the IOF
Compliance information helps the Digital Transformation Agency (DTA) provide government with advice on how agencies are supporting whole-of-government strategies. Compliance and performance data is used to monitor the government’s digital ecosystem.
As part of this, DTA identify exemplary services as well as systems or areas requiring uplift.
Factoring compliance into the Investment Oversight Framework (IOF)
Compliance is factored into the IOF through:
- DTA’s advice to government ensures proposals are robust and meet whole-of-government digital standards
- the development of an agency’s Assurance Plan for their proposal in accordance with the Assurance Framework for digital and ICT Investments.
Commitment to DX Policy and standards
When providing advice to government, DTA factors in a proposal’s ability to demonstrate a commitment to comply with:
- the DX Policy
- the DX Policy supporting standards.
More information
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Section 2: Current State Systems
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Section 3: Digital Outlook
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.