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Your responsibilities
To successfully meet this criterion, agencies will need to:
- understand the service’s users
- conduct user research
- test and validate designs.
When to apply this criterion
Apply Criterion 2 during the Discovery phase to validate initial assumptions made in Criterion 1 (‘Have a clear intent’). Test and validate the service with users as knowledge of the problem grows.
User needs aren’t static. Revisit this criterion across the Service design and delivery process to provide reliable, accessible services to users, when they need them.
Questions for consideration
- Who will use this service?
- What are their wants and needs?
- What are their pain points and frustrations?
- What is their current experience with this or other services?
- What devices and technology do they use?
How to apply criterion 2
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Unmatched networking opportunities
Build valuable relationships with industry leaders, government officials, and fellow AI enthusiasts. Explore new opportunities for collaboration and growth.
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How you can attend
Australia is ready. Are you?
Join us as we spotlight what Australian SMEs and industry can deliver—and how their innovations can elevate government services for all people and business. This is your chance to witness ‘adoption in action’ and be part of a future where AI drives excellence in public service.
The showcase is open to government employees and representatives from small-to-medium enterprises.
Be part of Australia's AI transformation and buy your ticket today.
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Who you will hear from
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Kate Pounder, MC
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Kate Pounder, MC
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Toby Walsh, keynote speaker
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Stela Solar, panellist
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Lee Hickin, panellist
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Liming Zhu, panellist
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Lucy Poole, panel moderator
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Toby Walsh, keynote speaker
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Stela Solar, panellist
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Lucy Poole, panel moderator
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Kate Pounder: MC
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Your responsibilities
To successfully meet this criterion, you need to:
- understand your users
- conduct user research
- test and validate your designs
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Kate Pounder: MC
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Kate Pounder
Kate was most recently the inaugural CEO of the Tech Council of Australia. She has extensive experience in tech and public sector leadership.
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Kate Pounder
Kate was most recently the inaugural CEO of the Tech Council of Australia. She has extensive experience in tech and public sector leadership.
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Featured Speakers
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Lee Hickin, panellist
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Liming Zhu, panellist
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AI government showcase: adoption in action
National Convention Centre, Canberra. This is an in-person event.Join our first AI government showcase, a dedicated, in-person event bringing together small-to-medium Australian AI business and government agencies. -
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AI government showcase: adoption in action
National Convention Centre, Canberra. This is an in-person event.Join our first AI government showcase, a dedicated, in-person event bringing together small-to-medium Australian AI business and government agencies.
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What you can expect
The showcase will feature an exciting mix of thought leadership from academia, business, and government. The full agenda will be available soon, but the meantime, here’s a look at what’s on for the day.
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Keynote from Professor Toby Walsh
Professor Toby Walsh will offer his insights into AI innovation in government, including why it matters and how to make the most of AI technology.
Toby is a renowned public intellectual, academic and author specialising in artificial intelligence. Toby has published 4 books on AI for a general audience, including Machines Behaving Badly and Faking It! Artificial Intelligence in a Human World. In addition to his public writing, Toby is Laureate Fellow and Scientia Professor of Artificial Intelligence at UNSW, and the Chief Scientist at UNSW.ai, UNSW’s AI Institute.
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Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.