Decide if your service needs an exemption
If you are unable to meet the requirements set out in the Digital Service Standard and Digital Inclusion Standard by their implementation dates, please seek an exemption.
You may seek exemptions to these standards for:
- legacy technology barriers that cannot be reasonably overcome
- substantial financial burden associated with modifying a service to meet requirements.
Exemptions vary in nature and can be permanent, temporary, partial or full and may apply to one or more criteria or the entire standard. Each exemption application will be assessed on a case-by-case basis and must be applied for through the DTA.
Please refer to the Compliance, reporting and exemption guide, for further information.
Compliance
Congratulations on achieving compliance. Please email us at standard@dta.gov.au to let us know of your compliant services.
Also don't forget to review compliance annually.
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Conduct user research
Test your assumptions: Validate assumptions made in Criterion 1 (‘Have a clear intent’). Conducting qualitative user research directly with people who may be impacted by your service, will provide you with either confirmation that you’re on the right track, or that you are solving the wrong problem and need to adapt your approach.
Gather different perspectives: Undertake ethical and inclusive user research to capture a breadth of needs and capabilities. Zoom out and consider how your digital service interacts with your agency’s wider methods of service delivery. It is helpful to zoom in and out of your problem space to observe the different perspectives and impacts of the service you are designing, and to explore how the problem may manifest at macro and micro levels.
OffThe requirements for each criterion are listed below, along with a brief description and best practice guidance on how to meet the requirements.
The Compliance, reporting and exemption guide helps government understand compliance, reporting and exemption processes for their digital service under the Digital Experience Policy.
The guide contains information about:
- the Digital Experience Policy (DX Policy)
- compliance and reporting under the DX Policy
- standards that apply to existing and new or replacement digital services
- compliance processes through the Investment Oversight Framework (IOF)
- exemption types, exemption application processes and scenarios.
This guide provides information about DX Policy processes. It does not provide guidance on meeting the criteria set out within each standard. For information about criteria, visit digital.gov.au/policy/digital-experience.