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Section 4: Digital Roadmap
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Section 5: Enablers
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Section 6: Risks
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Glossary
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Test and validate your designs
Embed co-design: Where appropriate, use co-design to involve users and stakeholders, and demonstrate transparent, equitable decision making. Avoid tokenism by meeting people’s physical, cultural and psychological safety needs in your consultations. Maintain ongoing user engagement to keep your service fit for purpose and address changing needs over the course of people’s lives.
Engage designers: Ensure your team has the expertise to elicit and interpret useful information from users’ personal experiences. Use service designers and user experience (UX) designers to conduct user research, map experiences and design your service to meet and surpass the needs of all users.
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Consistent Digital Planning
A shared framework across government -
Strategic Alignment
Supports agencies align planning with Government digital priorities -
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Digital Roadmap (including sample data)
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image description
This image shows an example Digital Roadmap across a ten-year horizon running from 2025 until 2035. Four example strategic goals are listed with a series of example key initiatives plotted across the ten-year horizon. Additionally, each example initiative is highlighted with the intended funding source: TBD Funding, Internally Funded and Externally Funded. Initiatives that are linked as Dependency are indicated with a blue arrow.
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DIP Policy - Minimum Standards
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An overview of the DIP Minimum Standards.
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Agency Overview
- The Agency Mission should provide a brief introduction of the role and functions of your agency and explain how digital technology underpins service delivery and outcomes.
- Define your key digital services and outcomes including services delivered to other agencies.
- Define how your digital services and outcomes contribute to the Data and Digital Government Strategy (the Strategy).
Current State
- Provide a list of important existing systems that your agency utilises or provides. This includes the purpose of the system, it’s criticality to core business functions, dependencies, expected end-of-life and planned upgrades or replacements.
Digital Outlook
- Draft a vision statement defining key commitments, plans and ambitions across the short, medium and long-term strategic view. Your agency may choose to compose a vision statement that encompasses the entire digital horizon, or you may want to address each strategic view individually.
Planning
- Design a Digital Roadmap. The Digital Roadmap visualises key initiatives, activities and upgrades across the digital horizon and how they align with business goals or the Strategy.
- Accompanying the Digital Roadmap, the New Systems and Major Upgrades section should outline critical new systems or major upgrades.
Enablers
- Define the key Enablers that underpin the delivery of your DIP. Key enablers include Workforce, External Assets and Dependencies, Key Vendors and Policies and Frameworks.
Risks
- Define Operational and Technology Risks that may disrupt the delivery of your DIP. Key risks may include funding, workforce, schedule, dependencies and technology.
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Key resources
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.