Search

Test your assumptions: Validate assumptions made in Criterion 1 (‘Have a clear intent’). Conducting qualitative user research directly with people who may be impacted by your service, will provide you with either confirmation that you’re on the right track, or that you are solving the wrong problem and need to adapt your approach.
Gather different perspectives: Undertake ethical and inclusive user research to capture a breadth of needs and capabilities. Zoom out and consider how your digital service interacts with your agency’s wider methods of service delivery. It is helpful to zoom in and out of your problem space to observe the different perspectives and impacts of the service you are designing, and to explore how the problem may manifest at macro and micro levels.

Compliance through the IOF

Compliance information helps the Digital Transformation Agency (DTA) provide government with advice on how agencies are supporting whole-of-government strategies. Compliance and performance data is used to monitor the government’s digital ecosystem.

As part of this, DTA identify exemplary services as well as systems or areas requiring uplift.

Factoring compliance into the Investment Oversight Framework (IOF)

Compliance is factored into the IOF through:

DTA’s advice to government ensures proposals are robust and meet whole-of-government digital standards
the development of an agency’s Assurance Plan for their proposal in accordance with the Assurance Framework for digital and ICT Investments.

Commitment to DX Policy and standards

When providing advice to government, DTA factors in a proposal’s ability to demonstrate a commitment to comply with:

the DX Policy
the DX Policy supporting standards.

More information

Investment Oversight Framework

Test and validate your designs

Embed co-design: Where appropriate, use co-design to involve users and stakeholders, and demonstrate transparent, equitable decision making. Avoid tokenism by meeting people’s physical, cultural and psychological safety needs in your consultations. Maintain ongoing user engagement to keep your service fit for purpose and address changing needs over the course of people’s lives.

Engage designers: Ensure your team has the expertise to elicit and interpret useful information from users’ personal experiences. Use service designers and user experience (UX) designers to conduct user research, map experiences and design your service to meet and surpass the needs of all users.

Off

Consistent Digital Planning

A shared framework across government

Strategic Alignment

Supports agencies align planning with Government digital priorities

Embed co-design: Where appropriate, use co-design to involve users and stakeholders, and demonstrate transparent, equitable decision making. Avoid tokenism by meeting people’s physical, cultural and psychological safety needs in your consultations. Maintain ongoing user engagement to keep your service fit for purpose and address changing needs over the course of people’s lives.
Engage designers: Ensure your team has the expertise to elicit and interpret useful information from users’ personal experiences. Use service designers and user experience (UX) designers to conduct user research, map experiences and design your service to meet and surpass the needs of all users.

Exemption guidance

Comply with the policy

Compliance through the IOF

Factoring compliance into the Investment Oversight Framework (IOF)

Commitment to DX Policy and standards

More information

Section 2: Current State Systems

Section 3: Digital Outlook

Section 4: Digital Roadmap

Section 5: Enablers

Section 6: Risks

Glossary

Connect with the digital community